STAR Partnership

Specialist support for Londoners at risk of or experiencing homelessness

We are leading the STAR Partnership (Supporting Tenancies, Accommodation and Reconnections), a specialist partnership with Thames Reach, Stonewall Housing and St Mungo's. Together, we provide specialist support for adults at risk of or experiencing homelessness, while improving all Londoners' ability to keep safe and secure homes.

We give London councils and boroughs an innovative, integrated approach to responding to homelessness. We work directly with boroughs to add value to existing local services, and support priority target groups as identified by London councils and borough officers.

Our partnership provides:

  • an integrated multiple point of access for all users, enabling rapid response triage and advice
  • London-wide targeted engagement and promotion, to be relevant and accessible to key priority groups in all 33 boroughs
  • support for users to directly access the private rented sector (PRS), and innovative housing solutions
  • assertive and targeted outreach direct to street homeless people, especially in hotspots and encampments
  • safe and secure pathways into emergency accommodation
  • intensive support – including skills training, money management, and housing advice to enable families and individuals to maintain their tenancies
  • personal resilience and independence planning to secure long-term, healthy, and happy homes


We provide specialist housing, general welfare benefit and debt advice to all London residents. We do this through a range of face-to-face outreaches/drop-in services, and a dedicated telephone advice line – providing rapid response triage and advice. As well as accessing specialist advice and support from other partners, our service users can use our in-house resilience service. This assesses unmet need, to help people improve their mental and physical health. We also have an information resource centre for those needing guided self-help and information.

Thames Reach

Thames Reach delivers face-to-face support to people with complex needs – including those in hotspots where rough sleepers gather, and those at risk of losing their tenancy due to anti-social behaviour, poor mental health, or drug and alcohol issues.  

Our STAR Partnership team will take referrals from local authorities, registered housing providers or those living in the PRS, to prevent people from losing their tenancy and ending up on the streets, and support those on the streets into accommodation.

We will enable people to access training and employment, and improve their physical and mental health. Mental health practitioners from Enabling Assessment Service London (EASL) will work alongside Thames Reach staff to provide specialist support.

Stonewall Housing

Stonewall Housing is a specialist lesbian, gay, bisexual and transgender (LGBT) housing advice and support provider in England. We provide supported housing for young LGBT people aged 16 to 25, and a small amount of supported accommodation for over-25s – as well as a free, confidential housing advice and advocacy service for LGBT people of all ages. We also research and lobby for LGBT housing rights, and co-ordinate a national forum of organisations providing housing services to older LGBT people.

St Mungo's

Through the STAR partnership project, St Mungo's provides advice and assistance to Londoners in order to move into private rented accommodation. Many landlords in London don’t accept clients who claim housing benefit, so we find landlords who offer suitable accommodation for service users and are prepared to accept clients on benefits, building up pathways into accommodation across London.


Praxis is a dynamic, award-winning human rights charity supporting migrants in crisis or at-risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We have more than 35 years of experience working with migrant communities, and in 2019 we supported around 2,000 people through expert legal advice, housing and peer support. Our holistic approach supports people away from a point of crisis and destitution towards safety, economic independence, social engagement and greater emotional wellbeing.

Under the Star Partnership Project led by Shelter, a team of 3 Praxis OISC level 2 immigration advisors and a coordinator provide specialist immigration advice and casework to London migrants at risk of homelessness. Referrals are received from within the STAR Partnership as well as through Shelter’s London advice line and via key stakeholders. This service is delivered through a variety of channels including telephone, face-to-face and digital.

Find out more

For more information about the partnership email