Frequently asked questions

Our work doesn’t stop until there’s a home for everyone. That’s why volunteers are hugely important to us in achieving our aims.

Our shops raise vital funds for our fight against homelessness and bad housing – and they’re powered by our volunteers! Volunteers support us in a variety of ways: sorting stock, serving customers, creating fantastic window displays, and helping to drive footfall through social media. Volunteers also contribute to our service teams as they assist people with a range of housing needs, including facing possession proceedings, eviction, or negative homeless decisions. Check out our current opportunities to explore the many ways you can get involved through volunteering.

There are so many different reasons to volunteer. You might be looking to meet new people, have fun, develop skills or grow in confidence, build on existing experience, support a cause you care about or make a difference. Whatever your motivation, we welcome your application.

Our volunteering opportunities are available across England and Scotland, as well as a few locations in Wales. Take a look at our latest volunteer opportunities to see what's available near you.

We try to make our roles as flexible as possible to suit your availability. Most of our volunteer opportunities are available within office hours.

All our volunteers receive a volunteer handbook – as well as full induction, relevant training, and ongoing support from your local team.

We welcome applications from people of all backgrounds, including those with lived experience of homelessness or housing issues, criminal records, 'refugee’ status, or 'exceptional leave to remain' in the UK. Unfortunately, we can only accept volunteers over 14 years of age. For some of our roles, you must be 16 or 18 years old.