We use the following cookies to store information on your computer. These are small text files. Some are necessary for our websites to work properly. Others provide information that helps us improve your experience.
Details about cookies on all Shelter websites
Necessary
| Platform | What is the cookie called? | What is it for? | How long after I leave the website will it expire? |
|---|---|---|---|
| Civic | CookieControl | This saves preferences so you don't need to accept/reject cookies each time | 1 year |
| iRaiser | DntSession | To follow your progress through a transaction | Immediately |
| iRaiser | __stripe_sid | To provide fraud protection | 30 minutes |
| iRaiser | __stripe_mid | To provide fraud protection | 1 year |
| iRaiser | dnt_coords | To register contact details as part of a transaction | 1 year |
| iRaiser | dnt_amount | To register a donation amount as part of a transaction | 1 year |
| Google reCAPTCHA | _GRECAPTCHA | To provide spam protection when submitting forms | Persistent |
| Impact Stack | has_js | To understand if your browser has JavaScript activated | Immediately |
| Impact Stack | webform-* | To analyse data submitted to forms | Immediately |
| Impact Stack | SSESSed* | To analyse data submitted to forms | Immediately |
| Snap Engage | SnapABugUserAlias | To help us save your details when you use our online chat | 1 year |
| Snap Engage | SnapABugHistory | To show us if you have used our online chat tool, so we can best help | 1 year |
| Snap Engage | SnapABugRef | To show us where you found our website, so we can best help you | 2 hours |
| Snap Engage | SnapABugVisit | To show us when a new visit to our website begins | Immediately |
| Snap Engage | SnapABugApproval | To show us when you have accepted the Approval Checker, so we don’t ask you again within a year | 1 year |
| Snap Engage | SnapABugChatMessage | To show us if you’ve started writing a message in our online chat, so we can be sure it appears on any new page of our website that you open | 16 minutes |
| Snap Engage | SnapABugUserEmail | To store your email address, so we don’t have to ask you for it more than once | 1 year |
| Snap Engage | SnapABugChatSession | To keep track of the chat session so that a chat can persist across the pages of the website | 16 minutes |
| Snap Engage | SnapABugNoProactiveChat | To avoid constantly engaging the visitor with proactive chat messages | 30 minutes |
| Snap Engage | SnapABugChatPoll | To chat messages received | 16 minutes |
| Snap Engage | SnapABugChatView | To ensure only one chat window is available | 16 minutes |
| Snap Engage | SnapABugBanned | To record if a visitor is banned from chatting | 30 days |
| Snap Engage | SnapABugChatWindow | To record position and minimized status of the chat box | 30 minutes |
| Snap Engage | SnapABugMinimizeStashCookie | To detect new messages | Immediately |
| Snap Engage | SnapABugAgentAvatar | To store the agent image URL | 16 minutes |
| Shopify | _shopify_m | To manage your privacy settings | 1 year |
| Shopify | _shopify_tw | To manage your privacy settings | 2 weeks |
| Shopify | _secure_session_id | To help you navigate our online shop | 24 hours |
| Shopify | cart | To help with your shopping cart | 2 weeks |
| Shopify | _shopify_country | To help you checkout from our online shop | Immediately |
| Shopify | _shopify_tm | To manage your privacy settings | 30 minutes |
| Shopify | _storefront_u | To update your information | 1 minute |
| Shopify | _tracking_consent | To manage your tracking preferences | 1 year |
| Shopify | c | To help you checkout | 1 year |
| Shopify | cart_currency | To help with your shopping cart | 2 weeks |
| Shopify | cart_sig | To help you checkout | 2 weeks |
| Shopify | cart_ts | To help you checkout | 2 weeks |
| Shopify | cart_ver | To help with your shopping cart | 2 weeks |
| Shopify | checkout | To help you checkout | 4 weeks |
| Shopify | checkout_token | To help you checkout | 1 year |
| Shopify | dynamic_checkout_shown_on_cart | To help you checkout | 30 minutes |
| Shopify | hide_shopify_pay_for_checkout | To help you checkout | Immediately |
| Shopify | keep_alive | To help localise our services | 2 weeks |
| Shopify | master_device_id | To help us manage merchant logins | 2 years |
| Shopify | previous_step | To help you checkout | 1 year |
| Shopify | remember_me | To help you checkout | 1 year |
| Shopify | secure_customer_sig | To help you login | 20 years |
| Shopify | shopify_pay | To help you checkout | 1 year |
| Shopify | shopify_pay_redirect | To help you checkout | Up to 1 year |
| Shopify | storefront_digest | To help you login | 2 years |
| Shopify | tracked_start_checkout | To help you checkout | 1 year |
| Shopify | _orig_referrer | To track visitors usage of our online shop | Immediately |
| Shopify | _landing_page | To track visitors usage of our online shop | Immediately |
| Shopify | _checkout_queue_checkout_token | For making secure transactions on our online shop | 1 hour |
| Shopify | _checkout_queue_token | For making secure transactions on our online shop | 1 hour |
| Shopify | checkout_one_experiment | To help you checkout from our online shop | Session |
| Shopify | checkout_session_lookup | To help you checkout from our online shop | 3 weeks |
| Shopify | checkout_session_token_* | To help you checkout from our online shop | 3 weeks |
| Starvale lottery | javascript | To understand if your browser has JavaScript activated | Immediately |
| Starvale lottery | starvale_session | To help you navigate our lottery website | Immediately |
| Course Merchant | cm_sessid* | To help you navigate our training website | Immediately |
| Shelter | split_test_id | Stores the ID of a split test running on the current page. | 7 days |
| Shelter | split_variant | Stores the variant of the split test that the user is on, "a" or "b". | 7 days |
Functional
| Platform | What is the cookie called? | What does it do? | How long after I leave the website will it expire? |
|---|---|---|---|
| Response Tap | adiLP | To track visitors who have many tabs open in one browser, to prevent errors in our tracking | Immediately |
| Response Tap | __adiCookieCheck | To check if you have consented to us using cookies | Immediately |
| Response Tap | adiErr | To understand your interaction between our helpline and website | 30 minutes |
| Response Tap | adiS | To show us what you look at on our website | 30 minutes |
| Response Tap | adiV | To show us your repeat visits from the same device, to our website | 1 year |
| Response Tap | adiVi | To help us track your journey through our website | 30 minutes |
| Response Tap | JSESSIONID | To help us keep your information anonymous | Immediately |
| Shopify | localization | To tell us which country the user is in | 2 years |
Analytics
| Platform | What is the cookie called? | What is it for? | How long after I leave the website will it expire? |
|---|---|---|---|
| Ethnio | ethnio_displayed | To stop you seeing the Ethnio pop-up if you have already seen it | 1 month |
| Google Analytics | _ga* | To show us when you visit one of our webpages for the first time | 2 years |
| Google Analytics | _gid* | To create a unique record of each page you visit | 1 day |
| Google Analytics | DV | To show us how you use our website | It doesn’t – it’s always on |
| Google Analytics | _gat_* | To help us limit the number of requests being made to make sure the system can operate safely | 1 minute |
| Google Analytics | __Secure-ENID | Used by Google to improve organic and paid search | 1 year |
| Google Analytics | AEC | Used by Google to prevent spam | 6 months |
| Hotjar | _BEAMER_FIRST_VISIT_* | To record the date you first interacted with Hotjar’s Insights tool | 3,000 days |
| Hotjar | _BEAMER_LAST_UPDATE_* | To record the last time the record of your unread posts was updated | 3,000 days |
| Hotjar | _BEAMER_USER_ID_* | To store an internal identification code for you | 300 days |
| Hotjar | _hjAbsoluteSessionInProgress | To show us if this is the first time you’ve visited a page | 30 minutes |
| Hotjar | _hjFirstSeen | To show us if this is the first time you’ve visited our website | Immediately |
| Hotjar | _hjid | To help us record how you use some of our webpages, so we can remember your behaviour for the future | 1 year |
| Hotjar | _hjIncludedInPageviewSample | To tell us if you have been included in data sampling | 30 minutes |
| Hotjar | _hjIncludedInSessionSample | To tell us if you have been included in data sampling | 30 minutes |
| Hotjar | _hjKB | To store an internal identification code for you | 1 year |
| Hotjar | _hjMinimizedPolls | To tell us if you have minimized a survey on our website, so we can keep it minimized throughout your visit | 1 year |
| Hotjar | ajs_anonymous_id | To randomly make random generated identification code if you are an anonymous user | 1 year |
| Hotjar | ajs_user_id | To help us see what you do on our website if you are logged in | 1 year |
| Hotjar | _hjSessionRejected | When there is overload at HotJar servers it decides not to track the session | Immediatey |
| Hotjar | _hjSession_* | To hold current session data, so subsequent requests are attributed to your same session | 30 minutes |
| Hotjar | _hjSessionUser_* | To make sure that subsequent sessions are attributed to the same user | 1 year |
| Shelter | shelterEmployee | To help us identify if you are a Shelter employee and if so, remove you from our data | 5 months |
| YouTube | VISITOR_INFO1_LIVE | To show us your bandwidth, so we know whether to show you the older or newer version of YouTube | 6 months |
| YouTube | YSC | To make sure you can watch YouTube videos we’ve embedded on our website | Immediately |
| Shopify | _shopify_d | To help us see how you use Shopify on our website | Immediately |
| Shopify | _shopify_evids | To help us see how you use Shopify on our website, specifically for our marketing purposes | Immediately |
| Shopify | _shopify_s | To help us see how you use Shopify on our website | 30 mins |
| Shopify | _shopify_sa_p | To help us see how you use Shopify on our website, specifically for our marketing purposes | 30 mins |
| Shopify | _shopify_sa_t | To help us see how you use Shopify on our website, specifically for marketing purposes | 30 mins |
| Shopify | _shopify_y | To help us see how you use Shopify on our website | 1 year |
| Shopify | _s | To allow Shopify to track usage of our online shop | 30 mins |
| Shopify | _shopify_ga | For Shopify's Google Analytics | Session |
| Shopify | _y | To allow Shopify to track usage of our online shop | 1 year |
| Impact Stack | webform_tracking | To analyse data submitted to forms | Immediately |
| Netlify | nf_ab | To allow us to test new website features | 1 year |
| iRaiser | _clck | To store a unique user ID | 1 year |
| iRaiser | _clsk | To combine pageviews into a single session recording | 1 day |
| iRaiser | check | To determine if you support cookies | Immediately |
Marketing
| Platform | What is the cookie called? | What is it for? | How long after I leave the website will it expire? |
|---|---|---|---|
| AppNexus | anj | To show us if your cookie identification is synced with our AppNexus’ partners | 90 days |
| AppNexus | uuid2 | To create a randomly generated value that shows what browser and device you’re using | 90 days |
| DoubleClick Floodlight | IDE | To show you the most relevant adverts | 13 months |
| _fbp | To help us track ‘events’ (campaigns) on Facebook | 180 days | |
| c_user | To show us your Facebook identification if you are logged in while visiting our website | 90 days | |
| datr | To show us the browser you’re using to visit Facebook | 2 years | |
| fr | To continually improve the relevancy of the Facebook adverts we show you | 90 days | |
| sb | To help Facebook safely identify the browser you’re using | 2 years | |
| spin | To help us with the Facebook adverts we show you | Immediately | |
| xs | To help protect your information when visiting our website and using Facebook | 1 year | |
| Google Ads | 1P_JAR | To help us collect statistics about how you use our website and when you complete certain actions on it | 30 days |
| Google Ads | NID | To help us show you adverts and save your advertising preferences | 6 months |
| __Secure-1PAPISID | To make sure you can use all of our website’s options and services | 2 years | |
| __Secure-1PSID | To help us see your interests, so we can show you personalised adverts | 2 years | |
| AID | To help us collate the website actions you take on different devices | 2 years | |
| APISID | To save your preferences on content Google owns, like Google Maps or YouTube | 2 years | |
| CONSENT | To help us collect statistics about how you use our website and when you complete certain actions on it | It doesn’t – it’s always on | |
| HSID | To protect any personal information you give us | 2 years | |
| OGPC | To save your preferences on content Google owns, like Google Maps or YouTube | 1 month | |
| OTZ | To save information for use in our marketing | 1 month | |
| SAPISID | To save your preferences on content Google owns, like Google Maps or YouTube | 2 years | |
| SEARCH_SAMESITE | To stop your browser sending this cookie along with other website requests | 5 months | |
| SID | To help us show you personalised advertising | 2 years | |
| SIDCC | To stop unauthorised third parties getting your data | 1 year | |
| _gcl_au | To store and track conversions | 3 months | |
| Outbrain | outbrain_cid_fetch | To help us save information on how you use our website | 1 day |
| Outbrain | obuid | To save your anonymous user identification | 3 months |
| Outbrain | auid | To save your advertising identification so we can track your actions | 90 days |
| _pin_unauth | To group actions you take when you’ve chosen not to be identified by Pinterest | 1 year | |
| _pinterest_ct_ua | To group actions you take when you’ve chosen not to be identified by Pinterest | 1 year | |
| _pinterest_sess | To save your Pinterest user identification and authentication tokens | 1 year | |
| _pinterest_ct | To save your Pinterest user identification and show us when you visited our website | Session | |
| _epik | To show us when you have found our site via a promotion | 1 year | |
| _derived_epik | To show us when we have identified you but there are no tags present | 1 year | |
| _rdt_uuid | For remarketing on Reddit | 18 months | |
| SnapChat | _scid | To show us your SnapChat identification | 1 year |
| SnapChat | sc_at | To identify you across many domains | 13 months |
| SnapChat | X-AB | To embed content from SnapChat | 1 day |
| SnapChat | _sctr | To determine whether a third party tag will be called in Snap Ads Pixel | 1 year |
| TikTok | cookie-consent | To tell us if you have accepted cookies on TikTok | 13 months |
| TikTok | tt_csrf_token | To keep you safe from forgery within your browser | Immediately |
| TikTok | tt_webid | To show us how you interact with embedded content | 1 year |
| TikTok | tt_webid_v2 | To show us how you interact with embedded content | 1 year |
| TikTok | ttwid | To show us how you interact with embedded content | 1 year |
| TikTok | _tt_enable_cookie | To measure performance of ad campaigns and personalise user experience | 13 months |
| TikTok | _ttp | To measure performance of ad campaigns and personalise user experience | 13 months |
| TikTok | _tt_sessionId | To measure performance of ad campaigns and personalise user experience | 13 months |
| ct0 | To enable behavioral advertising and analytics | 5 years | |
| guest_id | To distinguish users on Twitter | 2 years | |
| personalization_id | To show us how well our adverts on Twitter are performing across the browsers and devices you use | 2 years | |
| YouTube | __Secure-3PAPISID | To help us see your interests, so we can show you the most relevant adverts | 2 years |
| YouTube | __Secure-3PSID | To help us see your interests, so we can show you the most relevant adverts | 2 years |
| YouTube | __Secure-3PSIDCC | To help us see your interests, so we can show you the most relevant adverts | 2 years |
| YouTube | LOGIN_INFO | To make sure you can watch YouTube videos we’ve embedded on our website | 2 years |
| YouTube | PREF | To show us if you have selected a preferred language on YouTube | 10 years |
| Youtube | SSID | To show us user information for videos hosted by YouTube | 2 years |
| iRaiser | _uetsid_exp | To track Bing advertisements | Persistent |
| iRaiser | _uetvid_exp | To track Bing advertisements | Persistent |
| Bing | _uetsid | To track Bing advertisements | 16 days |
| Bing | _uetvid | To track Bing advertisements | 16 days |