Practical help if you're homeless and on the streets

Most homeless day centres offer somewhere warm for a hot drink or a chat.

They are usually run by charities and may have paid staff and volunteers.

Practical help from day centres

This could include:

• internet access

• free or cheap food

• showers and laundry

• safe storage for your bags

• somewhere to charge your phone

• clean clothes, toiletries or sleeping bags

Other services from day centres

Some homeless day centres have a range of other services, for example:

• benefits or immigration advice

• support with your health or finding work

• educational, therapeutic or social activities

• hostel, night shelter or outreach team referrals

How to register with a doctor (GP)

You need to register with a GP surgery so you can see a doctor when you are sick.

It helps if you have at least 1 of the following:

• passport

• birth certificate

• HC2 certificate

• CHAIN number (if you're sleeping rough)

• letter from a hostel or homeless day centre

You can be refused if the surgery or medical centre is full and not taking on new patients.

You should not be refused just because you do not have ID or proof of address, or because of your immigration status.

Ask the receptionist to write down the reasons if you are told you cannot register with a GP. You may be able to complain.

The NHS has more information on your rights to register with a GP.

Specialist medical centres

Some doctors offer specialist services for people who are homeless, including people with mental health, alcohol or drug problems.

Ask day centres and hostels about specialist medical centres in the area.

How to claim benefits

You can usually claim benefits if you're on the streets, sofa surfing or staying in a hostel.

Find out more about claiming benefits if you're homeless.

How to open a bank account

Most people who are homeless should be able to get a basic bank account.

Read our guide on how to open a bank account if you're homeless.

How to register to vote

You do not need a fixed or permanent address to vote but you do need to:

1. Register to vote

2. Show photo ID when you go to vote

You can apply for a voter registration certificate if you do not have the right ID.

Find out how to vote if you're homeless.