Letter template: Landlords and agents delaying move in date

[Use the subject: Complaint about delayed move in date]

I am writing to you about the delay to my tenancy start date at [address of property].

You contacted me on [date] telling me that the property will not be available for me to move into on [originally agreed move in date] and that this will be delayed until [new proposed move in date].

This has been extremely stressful and inconvenient and has left me out of pocket financially due to money I have spent on [delete as appropriate]:

• moving costs [£xxx]

• storage for my furniture and belongings [£xxx]

• alternative accommodation due to having to move out of my previous home [£xxx]

These costs were caused because you failed to meet the terms of the tenancy agreement I signed on [date]. I would therefore like to request that you pay me compensation of [£xxx] to cover my expenses.

[Include this if you want to ask for help with alternative accommodation:]

I have no accommodation available to me until I can move into the property on [date]. As such, I would be grateful if you could provide me with alternative accommodation to stay in until then.

Please contact me within 24 hours with your response to the above.

[Include the following if you are writing to a letting agent] If I am not satisfied with your response to my complaint, I will ask your letting agent redress scheme to investigate your conduct.