Complain to environmental health about rented housing

If the condition of rented housing is affecting your health or safety, the council's environmental health inspectors could help.

When to complain

It's usually best to tell your landlord about problems with the condition of your home before you contact environmental health. Your landlord might fix the problem.

Find out how to:

How to contact environmental health

The environmental health team is part of your local council. Environmental health may be part of another department like housing standards, housing advice or housing enforcement.

Find your local council website on and search for the right team.

Ask the council to inspect your home using Shelter's template letter.

Environmental health inspections

The council should arrange a visit to inspect your home. This is sometimes called a HHSRS or hazard assessment.  

The inspection should happen quickly if there's a serious risk of harm to you or your family. 

You might have to wait longer for an inspection at busy times of the year or if the disrepair problems are less urgent.

What environmental health checks

The council's inspection checks for a range of hazards including:

After an environmental health inspection

Following the inspection, the council decides if it needs to take action. It can:

Send a hazard awareness notice 

The council may serve a hazard awareness notice on your landlord. 

This identifies the problem and states what should be done to fix it. The notice doesn't provide timescales for the work to be completed.

Send an improvement notice

If your home contains hazards which are a serious risk to your health and safety, the council might serve an improvement notice on your landlord. 

This explains:

  • what the problem is and what repairs or improvements are needed
  • when the work should start and finish

Sometimes the council will do the work themselves and charge the landlord.

Carry out emergency repairs

The council can take emergency action and carry out repairs if there is an immediate risk of serious harm. 

If conditions are very bad, the council might make a prohibition order. This stops all or part of the property being used or lived in until improvements are carried out.

If you're told you must leave your home because it's not safe to live in:

Contact a Shelter adviser online or by phone

Council tenants

Environmental health can inspect your home but they can't take action against the council. 

If the inspection shows that there are serious hazards in your home you can:    

An environmental health report can tell the housing department the work that is needed to make your home safe.

Risk of revenge eviction 

Some private landlords will take steps to evict their tenants rather than do repair work.

You may have some protection from a 'revenge eviction' if you have an assured shorthold tenancy.

You're only protected if the council gives your landlord either of the following:

  • improvement notice
  • emergency work notice

Your landlord won't be able to give you a section 21 notice for at least 6 months.  

You’ll also be protected from eviction if they gave you a section 21 notice between the time of your written complaint and the council issuing an improvement or emergency work notice.

Last updated 01 Mar 2018 | © Shelter

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