Check your tenancy deposit is protected

The law is changing

The Renters' Rights Act will mean big changes for most private tenants next year.

For now, your rights stay the same.

Your tenancy deposit must be protected if you have an assured shorthold tenancy (AST).

There are 3 deposit protection schemes. Your landlord or agent chooses the scheme.

Your landlord must give you written information to tell you where your deposit is protected.

Check which scheme your deposit is registered with.

You need a postcode, surname, tenancy start date and deposit amount to search.

Deposit Protection Service (DPS)
0330 303 0030
email or chat with DPS
mydeposits
0333 321 9401
email or chat with mydeposits
Tenancy Deposit Scheme (TDS)
0300 037 1000 - insurance scheme
0300 037 1001 - custodial scheme
email or chat with TDS

Call or email your scheme if you cannot get into your online account.

0300 and 0333 numbers are not free but are included in mobile and landline call bundles.

If you have a joint tenancy, try searching using another tenant's surname.

Check the deposit protection rules to see when your deposit should have been protected.

Find out what should happen to your deposit if your landlord or agent has changed.

All the deposit protection schemes offer free dispute resolution.

You can do this through your scheme's website:

0300 and 0333 numbers are not free but are included in mobile and landline call bundles.

Last updated: 28 September 2025