You can get in touch with us below, through our online form or our helpline.
Submit an enquiry
We are pleased to report that there has been a significant demand for the Specialist Debt Advice Service since our launch on 2 October, with a total of 497 enquiries received to date. We have received some very positive feedback around the responses that our advisers have provided, with one service user describing a member of the team as ‘a credit to the industry’.
There have been some challenges since the service launched, primarily recruitment to vacant posts, with the team operating at a reduced capacity. Our first new recruit joined the team recently and more new starters will be joining the team over the coming weeks.
Due to the high demand for the service and reduced staffing levels there have been delays in responding to enquiries. To help us manage the volume of enquiries whilst training our new staff members, we have decided to temporarily close the phone lines until Monday 8 January. The service will continue to be accessible through our website. We are using this time to catch up on any cases awaiting a response, so please bear with us. We apologise if you have had to wait longer than expected for a response and for any other inconvenience caused.
How do we use your data?
We only collect the personal details we need to fulfil the service you expect from us. We do not collect or record any personal details about your clients. When using our service via telephone or our web form, we will ask you for:
- your name
- the name of the organisation you work for
- your email address and contact telephone number
We will keep all your case information – including notes, letters and information given to us in relation to your enquiry – in a confidential record.
We use a customer relationship management system (CRM) to support our service. This means that we can keep the information you provide us, so we can access the history and relevant details of your case(s). This ensures that we provide appropriate and accurate advice or support.
We take information security very seriously. No one is allowed access to our system or files unless they need this to provide the service to you.
Please see our full privacy statement for more information.