Get support

You can get in touch with us below, through our online form or our helpline.

Submit an enquiry

We want to deal with your request efficiently so we have produced guidance to help you submit the best information possible.

We will respond to enquires made through our online form within 3 working days for non urgent enquiries (excluding weekends and Bank Holidays) – or 24 hours in emergency cases.

Please clearly indicate if your client is facing an emergency with their debt enquiry.

If you have multiple enquiries which relate to different clients, please submit them separately.

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Your details

First name

Last name

Your email

Your phone number

Are you an IMA member?

• No
• Yes

Job title

Your organisation’s name

Your organisation’s location

Your organisation's postcode

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Client’s case

Is this a repeat enquiry?

If so, please enter the existing case number

Background information

Describe what your client's situation and problem is. Please do not include any personal details of your client, such as name, date of birth etc.

How can we help?

Describe what you need advice with.

Is this an urgent case?

• Please tick if urgent action is needed

Examples of emergency cases

Please select a case type where urgent action is needed

Please select...Visit from Enforcement Agent/Bailiff to remove goodsReturning or replying to court forms by a specific date Housing possession hearing date  A court hearing date Disconnection of utilities / Electricity or GasOther emergency action needed

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Upload supporting documents

We are unable accept any documents which contain client information, please ensure that you redact all client information before sending documents. We will have to reject documents which have not been redacted and this could delay our response.

Files are restrcited to .jpg, .doc, .docx, .pdf, .png, .xls, .xlsx and cannot be bigger than 1mb each

Choose file

Choose file

Choose file

Choose file

Choose file

I confirm that I have redacted the documents I am sending

If you receive any error messages while using our new file uploader please let us know by emailing specialistdebt@shelter.org.uk.

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It may take a few moments while we upload and check your files

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Helpline

Our telephone service is open 9am – 5pm Monday to Friday.

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How do we use your data?

We only collect the personal details we need to fulfil the service you expect from us. We do not collect or record any personal details about your clients. When using our service via telephone or our web form, we will ask you for:

• your name
• the name of the organisation you work for
• your email address and contact telephone number

We will keep all your case information – including notes, letters and information given to us in relation to your enquiry – in a confidential record.

We use a customer relationship management system (CRM) to support our service. This means that we can keep the information you provide us, so we can access the history and relevant details of your case(s). This ensures that we provide appropriate and accurate advice or support.

Please see our full privacy statement for more information.