Get support

You can get in touch with us below, through our online form or our helpline.

Submit an enquiry

We will respond to enquires made through our online form within 3 working days for non urgent enquiries (excluding weekends and Bank Holidays) – or 24 hours in emergency cases.

Please clearly indicate if your client is facing an emergency with their debt enquiry.

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Your details

First name

Last name

Your email

Your phone number

Are you an IMA member?

• No
• Yes

Your organisation’s name

Your organisation’s location

Your organisation's postcode

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Client’s case

Is this a repeat enquiry?

If so, please enter the existing case number

How can we help?

Describe what is your client’s situation and problem. Please do not include any personal details of your client, such as name, date of birth etc.

Is this an urgent case?

• Please tick if urgent action is needed

Examples of emergency cases

Please select a case type where urgent action is needed

Please select...Visit from Enforcement Agent/Bailiff to remove goodsReturning or replying to court forms by a specific date Housing possession hearing date  A court hearing date Disconnection of utilities / Electricity or GasOther emergency action needed

Thank you

We have received your message and will get back to you soon.

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Helpline

Our telephone service is open 9am – 5pm Monday to Friday.

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How do we use your data?

We only collect the personal details we need to fulfil the service you expect from us. We do not collect or record any personal details about your clients. When using our service via telephone or our web form, we will ask you for:

• your name
• the name of the organisation you work for
• your email address and contact telephone number

We will keep all your case information – including notes, letters and information given to us in relation to your enquiry – in a confidential record.

We use a customer relationship management system (CRM) to support our service. This means that we can keep the information you provide us, so we can access the history and relevant details of your case(s). This ensures that we provide appropriate and accurate advice or support.

We take information security very seriously. No one is allowed access to our system or files unless they need this to provide the service to you.

Please see our full privacy statement for more information.