Get support

You can get in touch with us below, through our online form or our helpline.

Submit an enquiry

We will respond to enquires made through our online form within 24 hours (excluding weekends and Bank Holidays) – or sooner in emergency cases.

Please clearly indicate if your client is facing an emergency with their debt enquiry.

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Your details

Your name

Your email

Your phone number

Your organisation’s name

Your organisation’s location

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Client’s case

How can we help?

Describe what is your client’s situation and problem. Please do not include any personal details of your client, such as name, date of birth etc.

Is this an urgent case?

• Please tick if urgent action is needed

Examples of emergency cases

Please select a case type where urgent action is needed

Please select...Court / possession hearing within seven days Warrant Magistrate Court bailiffs threatening to force entry Bailiff action – seizure of goods Disputed claim – application to vary, suspend or set aside Homeowner with statutory demand for bankruptcy Post-bankruptcy insolvency action Council tax magistrates hearing / means enquiry Ombudsman deadline Other emergency action needed

Thank you

We have received your message and will get back to you soon.

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Helpline

Our telephone service is open 9am – 5pm Monday to Friday.

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How do we use your data?

We only collect the personal details we need to fulfil the service you expect from us. We do not collect or record any personal details about your clients. When using our service via telephone or our web form, we will ask you for:

• your name
• the name of the organisation you work for
• your email address and contact telephone number

We will keep all your case information – including notes, letters and information given to us in relation to your enquiry – in a confidential record.

We use a customer relationship management system (CRM) to support our service. This means that we can keep the information you provide us, so we can access the history and relevant details of your case(s). This ensures that we provide appropriate and accurate advice or support.

We take information security very seriously. No one is allowed access to our system or files unless they need this to provide the service to you.

Please see our full privacy statement for more information.