Specialist debt advice

Funded by the Money and Pensions Service, our Specialist Debt Advice team provides support and advice to professionals.

Specialist debt advice

Funded by the Money and Pensions Service, our Specialist Debt Advice team provides support and advice to professionals.

Get support

We provide accurate, timely advice to debt professionals across England and Wales – specifically all Local Citizens Advice, local authorities, housing associations, and voluntary advice agencies.

We are delighted to be working with the Institute of Money Advisers (IMA) to provide up-to-date information and resources to the money advice sector. Read our full statement.

Unfortunately, we can’t give advice to members of the public, who should visit the Money and Pensions Service website or contact their nearest Local Citizens Advice for help.

Want free specialist advice?

Get support

Click the button above to submit an enquiry. Or you can view our other resources, sign up for our monthly newsletter, or read our frequently asked questions (FAQs) below.

Resources

As part of our partnership with the Institute of Money Advisers (IMA), we produce a range of resources which are available to free-sector money and debt advisers. IMA membership is not required and you can sign up or log in to access these resources via a dedicated area of the IMA website.

If you would like materials for your workplace, please download and print our leaflet and poster.

You can find our archive of monthly newsletters and Spotlight articles here.

Sign up for monthly newsletters and Spotlight articles

Frequently Asked Questions

There are two ways you can submit enquiries:

Web enquiries can be made 24 hours a day, 7 days a week, via our online webform.

We will respond to enquiries made through our online form within 3 working days for non-urgent enquiries (excluding weekends and Bank Holidays) or within 24 hours in urgent cases.

Our telephone service is available: 03300 580 404. This is open 9am - 5pm, Monday to Friday (excluding bank holidays).

If you have multiple enquiries relating to different clients, please submit them separately.

An urgent enquiry could include: an imminent visit from an Enforcement Officer/bailiff; a listed court hearing; needing to respond to court forms by a specific date; eviction; the removal of goods; the disconnection of services such as gas/electric.

We may respond to some enquiries within 3 working days, if we do not agree with your definition of urgent. For example, an impending client appointment would not be considered to be an urgent issue.

Our specialist service provides free expert guidance on any client debt cases.

However, we are unable to assist with the following issues:

Cases where the client is the claimant in the action
We don’t provide a checking of agreement service. The advisor is expected to identify issues first before contacting us
CSA assessments. We only advise on the enforcement side of CSA issues
Appeals – what we can do on these issues is limited
Business debts
Costs assessments/challenges
Benefits (but we can usually help with benefit-related debt issues)
Housing rights/eligibility (for all housing related queries you may be eligible to use the NHAS service)
Consumer issues
Immigration

Specialist debt advice

Specialist debt advice

Get support

Want free specialist advice?

Resources

Sign up for monthly newsletters and Spotlight articles

Frequently Asked Questions

How do I submit an enquiry?

What does your service consider as an urgent case?

When can I expect a response to my enquiry?

How can I contact the service with a general enquiry?

Do you deal with enquiries outside of England and Wales?

How can I ensure I submit the best information?

What types of enquiries can SDAS help with, and what types of enquiries are we unable to help with?