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Housing advice for professionals

One-to-one advice for professionals and volunteers from eligible organisations who help clients with housing and homelessness problems in England.

Expert Housing Advice Service

This service was formerly known as the National Homelessness Advice Service (NHAS).

This service is for professionals and volunteers

If you are seeking advice for yourself, a friend, a family member or an acquaintance and not as an employee or volunteer for an organisation, please visit our Get Help page.


Webchat is a quick and easy way to get help from an adviser Monday to Friday, 8am to 5pm.

Chat to an adviser

Online advice

Find an answer with our practical resources, news updates, and online guide to law for professionals.

Find online advice


Call us to speak to an adviser Monday to Friday, 8am to 5pm.

Talk to us

Who is eligible for this service?

We are funded to deliver phone and webchat services to organisations in England that provide housing or homelessness advice to their service users.

This includes organisations that provide debt and benefits advice to help improve their clients' housing situation.

You are eligible to use our services if you work for a:

  • local Citizens Advice

  • local authority

  • voluntary or charitable organisation

  • public authority, like prisons, probation services, jobcentres, or health services

Who is not eligible?

We cannot provide phone and webchat services to:

  • organisations based outside England

  • companies that charge clients fees for advice or services

  • housing associations

  • community interest companies (CICs)

  • tenant management organisations (TMOs)

  • private companies

Our online advice is available to anyone from any organisation.

Not sure if you are eligible?

Get in touch by email at

Funded by the UK Government

Training, advice, and resources funded by the Department for Levelling Up, Housing and Communities.

Find out more about How our work is funded.

Housing news and updates

Read examples of our advice on our news and updates page.

Cases include when a local authority refused to accept a homeless application from a person fleeing domestic abuse, and when we helped a professional get a local authority possession claim withdrawn.

The news and updates page also has expert commentary and legal updates covering housing, homelessness, debt, and benefits.

Read our news and updates.

Hear about our new courses and events

Subscribe to our training emails