EnglandOne-to-one advice for professionals and volunteers from eligible organisations who help clients with housing and homelessness problems in England.
This service was formerly known as the National Homelessness Advice Service (NHAS).
If you are seeking advice for yourself, a friend, a family member or an acquaintance and not as an employee or volunteer for an organisation, please visit our Get Help page.
Webchat is a quick and easy way to get help from an adviser Monday to Friday, 8am to 5pm.
Find an answer with our practical resources, news updates, and online guide to law for professionals.
We are funded to deliver phone and webchat services to organisations in England that provide housing or homelessness advice to their service users.
This includes organisations that provide debt and benefits advice to help improve their clients' housing situation.
You are eligible to use our services if you work for a:
local Citizens Advice
local authority
voluntary or charitable organisation
public authority, like prisons, probation services, jobcentres, or health services
We cannot provide phone and webchat services to:
organisations based outside England
companies that charge clients fees for advice or services
housing associations
community interest companies (CICs)
tenant management organisations (TMOs)
private companies
Our online advice is available to anyone from any organisation.
Get in touch by email at ExpertHousingAdviceService@shelter.org.uk.
Training, advice, and resources funded by the Ministry for Housing, Communities and Local Government.
Find out more about How our work is funded.
Read examples of our advice on our news and updates page.
Cases include when a local authority refused to accept a homeless application from a person fleeing domestic abuse, and when we helped a professional to get a local authority possession claim withdrawn.
The news and updates page also has expert commentary and legal updates covering housing, homelessness, debt, and benefits.
The Advice Quality Standard provides assurance that the service meets certain criteria that demonstrate a commitment to quality.
Find out more about the Advice Quality Standard.
