Advice for professionals

One-to-one advice by phone and webchat for professionals and volunteers who help clients with housing and debt problems.

This service is for professionals and volunteers

If you are seeking advice for yourself, a friend, a family member or an acquaintance and not as an employee or volunteer for an organisation, please visit our Get Help page.

For help with debt problems, visit the Moneyhelper website to find a debt adviser.

Expert Housing Advice Service

Advice by phone and webchat for professionals and volunteers who help clients with housing problems in England.

Formerly known as the National Homelessness Advice Service (NHAS).

Get housing advice

Specialist Debt Advice Service

Advice by phone, webchat, and email, for professionals and volunteers who help clients with debt problems in England and Wales.

Get debt advice

Which service is best for me?

Get in touch with the right service. Help us to help you.

Expert Housing Advice Service

Contact our expert housing advisers for help with cases like:

  • local authority homelessness applications and allocation of social housing

  • court action for eviction of tenants

  • poor housing conditions and disrepair

  • problems during private tenancies

Specialist Debt Advice Service

Our expert debt advisers can help you with cases like:

  • breathing space, debt relief orders, and bankruptcy applications

  • dealing with court action for debt

  • mortgage arrears and repossession

  • council tax, fuel, and utility debt

Who to contact for rent arrears

Contact the debt advice service for help with debt remedies and breathing space. Contact the housing advice service for cases involving rent arrears notices and possession claims.