Mortgage and Secured Loan Arrears - Adviser and Borrower Surveys

By: Advice UK, Citizens Advice, Money Advice Trust, Shelter  Published: May 2009

AdviceUK, Citizens Advice, Money Advice Trust and Shelter are undertaking research into how well the government and industry initiatives to lessen the impact of rising mortgage arrears and repossessions are working in England and Wales. The research assesses adviser and borrower views on the impact of the pre-action protocol on lenders’ and judges’ practices, advisers’ experiences so far of the mortgage rescue scheme in England and of changes to support for mortgage interest. A specific aim was to explore whether differences can be seen in the practices of different lender types. In addition the research explores the advisers’ views on outcomes and support for clients following repossession.


Many of the policy initiatives reviewed are fairly new and it is too early to fully assess their impact. However, it is of concern that advisers are reporting that not all lenders appear to be following the pre-action protocol.

In order to assess the full impact of these initiatives, we will repeat this survey in October 2009. We intend to publish the results of these surveys, together with results from other research on clients seen by advisers working on court desks by the end of 2009.


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