Payment by results

By: Elizabeth O'Hara
Published: April 2012

Policy briefing: Payment by results

This briefing considers payment by results in relation to housing advice. Shelter supports an approach to commissioning which emphasises the beneficial outcomes of housing advice services. However, with payment by results, commissioners would need to identify appropriate outcomes at the commencement of a contract. Careful consideration must be given to the period over which outcomes are measured and whether proxy outcomes might be appropriate.