What we do

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services.

And we campaign to make sure that, one day, no one will have to turn to us for help.

What we do

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services.

And we campaign to make sure that, one day, no one will have to turn to us for help.

We help people in need with our expert advice and support

Face-to-face services

Our advice and support services across the UK give people one-to-one, personalised help with all of their housing issues.

National helpline

Our free emergency helpline is open 365 days a year and is often the first port of call for people facing a housing crisis.

Online advice

You can find expert information about everything from reclaiming your deposit to applying as homeless, and you can talk to an adviser over webchat.

Legal support

Our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.

If you’re facing housing issues or homelessness, you can get help

We give people a voice

Research and policy

We carry out ground-breaking research to understand more about the UK’s housing problem and then develop policies that offer solutions.

Reports

Campaigning

With the support of our campaigners, we call on the government and others to tackle the causes and consequences of the housing crisis.

Campaigns

Press

We work with the media to ensure that the voices of those affected by the housing crisis are always heard.

Press releases

Have your say

We listen to what our service users have to say, so we can improve the work we do based on their feedback.

Get involved

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Itʼs hard to breathe in the mornings. Each time I have a shower, I come back out and I feel dirty again. I went on Shelter’s website – I just started writing what I felt, sent some photos and that was it. From there, the whole thing just blew right open. They’ll do everything in their power to help you.

Read Andrew's story

Last year, Shelter helped millions of people like Andrew

Read more about our impact

For every £1 you donate:

  • 79p is spent directly on helping people through advice, support and campaigning

  • 21p is spent on fundraising

See how we spend your money and read our annual report

Donut graphic showing that for every £1 received by donation, we spend 79p on helping people through advice, support and campaigning, and 21p on fundraising.