London
Our London helplines
Are you homeless, or at risk of becoming homeless? If so, we can offer you advice, support and guidance with housing, benefit and debt problems on our telephone advice lines.
Our helpline for under 25s is part of the London Youth Gateway service.
Our helpline for people 25 and over is part of the STAR partnership.
Calls are charged at a local rate.
Under 25 years old
25 years and over
Opening hours
- Monday:9:30am-5pm
- Tuesday:9:30am-5pm
- Wednesday:9:30am-5pm
- Thursday:9:30am-5pm
- Friday:9:30am-5pm
- Saturday:Closed
- Sunday:Closed
Our Legal Aid service
Our legal team can help you if you can get Legal Aid. For example, if you need to go to court about a housing problem or to challenge a council’s homelessness decision.
You need an appointment to speak to the legal team.
Call 0344 515 1212 between 10am and 4:30pm, Monday to Friday if you would like to make an appointment with our legal team in Hackney.
Please note that this number is for new legal appointments only.
Our national services
Are you homeless, at risk of abuse or harm where you live, or worried about losing your home in the next 2 months?
You can:
call our emergency helpline on 0808 800 4444
Open: Mon to Fri, 8am to 6pm
Closed: weekends and bank holidays
Our national services are for people in emergency situations.
Try our advice pages if the service is closed, you cannot get through, or you have another type of housing problem.