EnglandOpen: Mon to Fri, 8am to 6pm
Closed: weekends and bank holidays
We do not provide accommodation but we can give advice.
you are homeless
you have nowhere to stay tonight
you are at risk of abuse or harm at home
you are worried about losing your home in the next 2 months
We only advise on housing law in England.
For advice in Scotland, try Shelter Scotland. For advice in Wales, try Shelter Cymru.
Our helpline is in high demand. You might wait over an hour at busy times.
Try again if you cannot get through. We're busy but we're here to help.
Your call will be answered unless you are still in the queue at 6pm when the service closes.
Try our advice pages if you cannot get through or have another type of housing problem.
Tell your adviser:
you need an interpreter
the language you need
We can get an interpreter on the call. This takes a few minutes.
You can try our webchat service.
Or we can have a conversation through an app or by textphone from Relay UK services.
Please use our expert housing advice service if you're helping a service user with a housing problem.
Webchat and phone advice: Mon to Fri, 8am to 5pm