Our free helpline

Talk to an expert housing adviser about your housing situation.

Shelter helpline advisor wearing a telephone headset

Call us

Regular helpline

  • Open every day of the year
  • Free from mobiles, landlines and payphones
  • 8am - 8pm on weekdays
  • 9am - 5pm on weekends

Is it urgent?
Feeling really overwhelmed or powerless?

Our lines do get busy, but you may be able to get emergency advice from a housing adviser sooner.

Get emergency advice

What to do if lines are busy

Unfortunately, we often receive more calls than we can answer – but please keep trying. If you can’t get through, you could try: