Our emergency helpline

Opening times: Monday to Friday, 8am - 8pm | Weekends and bank holidays, 9am - 5pm.

Call the helpline if you:

are homeless
have nowhere to stay tonight
are worried about losing your home in the next two months
are at risk of harm or abuse

We use an interpreter service. When you call, tell your adviser if you want to use an interpreter.

Our helpline only gives advice on English housing law. Try Shelter Scotland or Shelter Cymru if you need advice for these areas.

Helpline

0808 800 4444

our helpline is free
it is useful to have documents ready before you call, like your tenancy agreement or relevant letters or messages

Keep trying if you can't get through. We're busy but we're here to help.

Other ways to use the helpline

Relay UK helps deaf, speech impaired and hearing people talk over the phone using the relay service. You can connect with a smartphone, tablet or computer.

You only pay your normal call charges.

Advice that helped other people

Our emergency helpline

Call the helpline if you:

Helpline

Other ways to use the helpline

Advice that helped other people

I am homeless

I need somewhere to stay tonight

I'm worried about losing my home

I'm at risk of harm in my home

Looking for something else? See all of our housing advice