Our free helpline

Talk to an expert housing adviser if you're in urgent need of housing advice.

You should use this line if:

  • You have nowhere to sleep, or might be homeless soon
  • You have somewhere to sleep, but nowhere to call home
  • You are/could be at risk of harm
  • You feel very overwhelmed about your housing situation

Over the festive period we receive a lot of calls from people who want to donate food and other perishable goods. Unfortunately, we are unable to accept these donations through our helpline.

We suggest you check the Homeless Link website for details of organisations in your area who might be able to accept these.

Our helpline is closed right now

You could find the information you need in our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.

Our helpline is open every day of the year:

  • 8am - 8pm on weekdays
  • 9am - 5pm on weekends

Christmas Day, Boxing Day and New Years Day opening hours:

  • 9am - 5pm

Helpline

What to expect

Having relevant documents (tenancy agreements, council letters etc.) to hand will help us deal with your problem. When you do call, we'll ask you to explain what’s going on – and these documents can help us understand the situation. Having a pen and paper can also be helpful.

If our service is closed or you can’t get through

You could find the information you need in our housing advice pages. You can also get help on non-urgent housing issues from our dedicated webchat team.

If you're struggling with any other problem, other services and organisations might be able to help.