Opening times: Monday to Friday, 8am - 6pm | Closed bank holidays
Use webchat if you:
can't find what you need on our housing advice pages
need help to take your next step
don't want to call us or can't get through to the helpline
Webchat only gives advice on English housing law.
The law is different in Scotland and Wales so you'll need different advice. Try Shelter Scotland or Shelter Cymru.
If you're a professional, you'll need to use the housing webchat for professionals.