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Opening times: Monday to Friday, 8am - 6pm | Closed bank holidays

Use webchat if you:

  • can't find what you need on our housing advice pages

  • need help to take your next step

  • don't want to call us or can't get through to the helpline

Webchat only gives advice on English housing law.

The law is different in Scotland and Wales so you'll need different advice. Try Shelter Scotland or Shelter Cymru.

If you're a professional, you'll need to use the housing webchat for professionals.

We're checking for a space in our webchat queue...

Checking adviser availability
  • A button will appear when an adviser is free

  • It's useful to have documents ready, like your tenancy agreement or relevant letters or messages

  • Our webchat is often busy so it can take some time to get through

Advice that helped other people

Looking for something else? See all of our housing advice.