How to get your deposit back
Get ready to move out
Take these steps in the weeks before you move out.
Doing these things could help you get your deposit back on time.
Check if you need to give notice
Many tenancies end on the last day of a fixed term if all the tenants move out.
You might have to give your landlord notice that you are leaving if:
you have a rolling periodic tenancy
a term in your agreement says you have to give notice
Find out:
Your landlord might keep your deposit if you leave early or without notice.
Agree your tenancy end date
Even if you do not need to give a legal notice, you should:
tell your landlord the date you plan to leave
ask when you will get your deposit back
Discuss this by email or letter. Keep the emails or messages they send back.
Always agree your tenancy end date with your landlord in writing.
This means you and your landlord know the date when you will stop paying rent and when you should get your deposit back.
Check how your deposit is protected
Most private renters have an assured shorthold tenancy (AST).
With this tenancy type your landlord or agent must:
protect your deposit with a scheme
give you written information about the scheme they have used
There are 3 deposit protection scheme providers and each one has a:
custodial scheme - where the scheme holds the money
insurance scheme - where the landlord or agent holds the money
Check which type of scheme your landlord has used.
All schemes have a free dispute service if your landlord makes unfair deductions.
Which scheme is protecting your deposit?
There are 3 scheme providers:
Deposit Protection Service (DPS)
0330 303 0030mydeposits
0333 321 9401Tenancy Deposit Scheme (TDS)
0300 037 1000 (insurance scheme)
0300 037 1001 (custodial scheme)
You need a postcode, surname, tenancy start date and deposit amount to search.
Call your scheme if you cannot get into your online account.
If you have a new landlord or agent
Your deposit should still be protected.
Find out what happens to your deposit if the landlord changes during the tenancy.
Check your tenancy agreement
See if your agreement says anything about your landlord keeping your deposit.
Try to do what the agreement says about looking after the property.
Unfair terms in your agreement
Unfair terms are things in your agreement which are not fair and which cannot be enforced. This means your landlord or agent cannot make you do them.
Find your inventory or check in report
Your landlord or agent should have done an inventory with you when your tenancy started.
An inventory is a list of fixtures, fittings and furnishings in each room. For example:
furniture and appliances
flooring, curtains and walls
kitchen and bathroom fittings
The inventory should say the age of the items, the condition they were in and how clean they were. It should be an accurate record of the property's condition when you moved in.
You should leave the property in a similar condition to when you took the tenancy on.
Your landlord should not take money for normal wear and tear.
Last updated: 17 July 2024