Shelter Birmingham - Gateway House

As a precautionary measure, in line with government guidance, the Shelter Birmingham face-to-face services are temporarily closed. You can still access our support, guidance, and expert advice services via our get help pages online, or by calling the Birmingham service team.

The people we support are our priority, and we are working hard to limit the impact on our services.

Advice and guidance

For advice or guidance, call 0344 515 1800 between the hours of 9:00am – 5:00pm, Monday to Friday.

Our Legal Aid legal services

If you require assistance with a legal matter within the next seven days – including a court hearing – or need an appointment with our Legal team, call 0344 515 1800 between the hours of 9:00am – 5:00pm, Monday to Friday.

If you’re in urgent need

If you need additional advice, you can get help or read our housing advice pages.

If you’re struggling with any other problem, different services and organisations might be able to help.

Shelter Birmingham - Gateway House

5th Floor, Gateway House, 53 High Street, Birmingham, B4 7SY

How we can help

We offer a wide range of help and advice on all housing and homelessness issues. We have a team of advisers and solicitors who may be able to help you with your problem – and if we can’t help, we work with other agencies who can.

We have computers and telephones you can use to access the internet for advice, claim benefits, or bid on properties.

  • homelessness, or worried you'll soon become homeless
  • looking for accommodation
  • having problems with your landlord
  • being evicted or repossessed
  • debt problems
  • benefits issues
  • problems with disrepair
  • need help going to court regarding your housing

Even if your problem isn't listed above we may still be able to help - just give us a call to discuss.

Specialist projects

We also offer some specialist projects:

  • general support for families
  • support for women (and their families) affected by domestic abuse
  • DIY skills
  • support for people with complex needs, through Birmingham Changes Futures Together
  • support for families of children being discharged from Birmingham Children's Hospital

We also have services at Supporting Independence from Alcohol (SIFA) Fireside to help people who are homeless, and an advice team at Newton Homelessness Advice Centre to help with housing options and accommodation match searches.

If you think that one of our specialist services may be able to help you, give us a call to discuss in more detail – or drop in and we can check if you are eligible.

Arrange a face-to-face session

We don't offer a drop-in service at this office, so it is always best to contact us by phone first.

You can call us to make an appointment to see someone, or to have an initial chat with one of our team to see how we can best help you.

We are often very busy and so we may not be able to deal with your query straight away, but we will do our best to make sure you get some initial information.

Sometimes we may need you to bring in specific documents, but we will explain this, and give you a list of what you need to bring, when we book your appointment.


0344 515 1800

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Useful info

Getting here

We're near to multiple bus, train and tram stops, located on the fourth and fifth floors of Gateway House. Press the buzzer and someone will let you in - and the lifts are directly ahead when you enter.

Get directions

Areas that we cover

  • West Midlands


  • wheelchair access
  • adapted toilets
  • computers and phones
  • access to interpreters via phone

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.