Birmingham

Housing advice service

We give free, confidential advice to help people keep or improve their housing or understand their housing rights.

We may be able to help if:

• you are being evicted or you're worried about losing your home

• you cannot afford your rent or your landlord wants to increase your rent

• you are homeless or at risk of being homeless and need help to deal with the council

• you have problems with temporary accommodation your council has given you

• your home is not suitable or safe, for example you have serious damp and mould, or your landlord is not doing repairs

• your landlord is harassing you, entering your home without asking or cutting off utilities like gas, electric or water

• landlords or agents are discriminating against you because you get benefits, have children or because of things like race, religion, disability or sexual orientation

If you need homeless support, ask your council for help first.

We cannot usually help with problems with the council housing waiting list.

Sometimes we can give ongoing support or arrange for more help from other services.

How to get help

The best way to access our service is through our drop in sessions.

Drop in sessions take place Monday to Thursday, 9:30am to 12:30pm.

Come as early as you can. We see people on a first come, first served basis. There are limited spaces available and we cannot guarantee you will be seen.

Our national services

Are you homeless, at risk of abuse or harm where you live, or worried about losing your home in the next 2 months?

You can:

• call our emergency helpline on 0808 800 4444

• use our webchat

Open: Mon to Fri, 8am to 5pm
Closed: weekends and bank holidays