Birmingham - Gateway House

How we can help

As a precautionary measure, in line with government guidance, the Shelter Birmingham face-to-face services are temporarily closed. You can still access our support, guidance, and expert advice services via our get help pages online, or by calling the Birmingham service team.

The people we support are our priority, and we are working hard to limit the impact on our services.

Advice and guidance

For advice or guidance, call 03301 755 121 between 9am–5pm, Monday to Friday.

Our Legal Aid services

We also have a Legal team who can help you if you are eligible for Legal Aid. For example, we might be able to help if you need to go to court about a housing problem or challenge a council’s homelessness decision.

If you require assistance with a legal matter within the next seven days – including a court hearing – or need an appointment with our Legal team, call 0344 515 1875 between the hours of 9am–5pm, Monday to Friday. Please note this number is for new legal appointments only.

Opening hours

  • Monday:
    9am-5pm
  • Tuesday:
    9am-5pm
  • Wednesday:
    9am-5pm
  • Thursday:
    9am-5pm
  • Friday:
    9am-5pm
  • Saturday:
    Closed
  • Sunday:
    Closed

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.