Shelter Dorset - Bournemouth

30 Poole Hill, Bournemouth, BH2 5PS

How we can help

We offer a wide range of help and advice on all housing and homelessness issues.  We have a team of advisers and solicitors who may be able to help you with your problem – and if we can’t help, we work with other agencies who can.

We have computers and telephones you can use to access the internet for advice, claim benefits, or bid on properties.

  • homelessness, or worried you’ll soon become homeless
  • looking for accommodation
  • having problems with your landlord
  • being evicted or repossessed
  • debt problems
  • benefits issues
  • problems with disrepair
  • need help going to court regarding your housing

Even if your problem isn't listed above we may still be able to help - just give us a call to discuss.

Arrange a face to face session

You can call us to make an appointment to see someone, or pop in – where you will have an initial chat with one of our team to see how we can best help you.  

We are often very busy and so we may not be able to deal with your query straight away, but if we must ask you to come back for an appointment, we will do our best to make sure you get some initial information.

Sometimes we may need you to bring in specific documents but if you call ahead we can explain this before you drop in.

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Useful info

Getting here

Our location is in Bournemouth Town centre, in the Triangle area. It is on main bus route from Poole and close to bus stops for other main routes. The nearest train station is Bournemouth travel interchange.

Get directions

Areas that we cover

  • Bournemouth,
  • Poole,
  • Dorset


  • wheelchair access
  • computers and phones
  • access to interpreters via phone

There is parking for disabled drivers and a ramped entrance into the building.

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organizations might be able to help.