Face-to-face services in London

As a precautionary measure, in line with government guidance, the Shelter London face-to-face services are temporarily closed. You can still access our support, guidance, and expert advice services via our get help pages online, or by calling the London service team.

The people we support are our priority, and we are working hard to limit the impact on our services.

Advice and guidance

For advice or guidance, call 0344 515 1540 between the hours of 9:30am – 6:00pm, Monday to Friday.

Our Legal Aid legal services

If you require assistance with a legal matter within the next seven days – including a court hearing – or need an appointment with our Legal team, call 0344 515 1540 between the hours of 9:30am – 6:00pm, Monday to Friday.

The London Youth Gateway service

Are you 16 to 25 and homeless, or at risk of becoming homeless? If so, we can offer you advice, support and guidance with any housing, welfare benefit, or debt issue through our telephone advice line. Contact us on 0330 0536091, Monday to Friday, 9:30 am – 6 pm.

If you’re under 25 years old:

If you’re 25 years or over:

Opening hours

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.