Face-to-face services in London

As a precautionary measure, in line with government guidance, the Shelter London face-to-face services are temporarily closed. You can still access our support, guidance, and expert advice services via our get help pages online, or by calling the London service team.

The people we support are our priority, and we are working hard to limit the impact on our services.

Advice and guidance

For advice or guidance, call 0344 515 1540 between the hours of 9:30am – 6:00pm, Monday to Friday.

Our Legal Aid legal services

If you require assistance with a legal matter within the next seven days – including a court hearing – or need an appointment with our Legal team, call 0344 515 1540 between the hours of 9:30am – 6:00pm, Monday to Friday.

The London Youth Gateway service

Are you 16 to 25 and homeless, or at risk of becoming homeless? If so, we can offer you advice, support and guidance with any housing, welfare benefit, or debt issue through our telephone advice line, and in person. Contact us on 0330 0536091, Monday to Friday, 9:30 am – 6 pm.


If you’re in urgent need

If you need additional advice, you can get help or read our housing advice pages.

If you’re struggling with any other problem, different services and organisations might be able to help.

Face-to-face services in London

Call Shelter’s dedicated London Public Advice Line to find your local Shelter advisor.

Our advisors will check your housing situation and either book an appointment for you or direct you to the closest drop-in session.

Contact

If you’re under 25 years old:
0330 053 6091

If you’re 25 years or over:
0344 515 1540

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

London centres

If you can’t reach our London Public Advice Line and need to urgently see a Shelter advisor.

If you’re in urgent need

If you need help for yourself, or for someone on the street, visit the homelessness section.

If you need immediate advice with housing and our face-to-face services are closed, you could visit get help or read our housing advice pages.

If you’re struggling with other problems, other services and organisations might be able to help.


Our partners

Our services across London and the dedicated Public Advice Line are part of the STAR partnership.

Thames Reach Homes
Stonewall Housing
St Mungos Broadway logo

Funded by:

London Councils logo