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How we can help

Our online advice can help you with your housing rights and next steps.

Use our webchat if you need help with your next steps.

Our London helplines

Are you homeless, or at risk of becoming homeless? If so, we can offer you advice, support and guidance with housing, benefit and debt problems on our telephone advice lines.

Our helpline for under 25s is part of the London Youth Gateway service.

Our helpline for people 25 and over is part of the STAR partnership.

Calls are charged at a local rate.

Under 25 years old

25 years and over

Opening hours

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Our Legal Aid legal service

Our legal team can help you if you can get Legal Aid. For example, if you need to go to court about a housing problem or to challenge a council’s homelessness decision.

You need an appointment to speak to the legal team.

Call 0344 515 1212 between 10am and 4:30pm, Monday to Friday if you would like to make an appointment with our legal team in Hackney.

Please note that this number is for new legal appointments only.