Face-to-face services in London

Call Shelter’s dedicated London Public Advice Line to find your local Shelter advisor.

Our advisors will check your housing situation and either book an appointment for you or direct you to the closest drop-in session.


If you’re under 25 years old:
0330 053 6091

If you’re 25 years or over:
0344 515 1540

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

London centres

If you can’t reach our London Public Advice Line and need to urgently see a Shelter advisor.

If you’re in urgent need

If you need help for yourself, or for someone on the street, visit the homelessness section.

If you need immediate advice with housing and our face-to-face services are closed, you could visit get help or read our housing advice pages.

If you’re struggling with other problems, other services and organisations might be able to help.

Our partners

Our services across London and the dedicated Public Advice Line are part of the STAR partnership.

Thames Reach Homes
Stonewall Housing
St Mungos Broadway logo

Funded by:

London Councils logo