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London - Hackney

How we can help

Use our emergency helpline 0344 515 1540 during opening hours if you are homeless, have nowhere to stay tonight, are worried about losing your home, or are at risk of harm or abuse in your home.

Use our online advice if you want a quick answer, want to know your housing rights, or want to find your next steps.

Use the webchat if you can’t find what you need on our online advice pages, need help to take the next step, or do not wish to call us.

The London Youth Gateway service

Are you 16 to 25 and homeless, or at risk of becoming homeless? If so, we can offer you advice, support and guidance with any housing, welfare benefit, or debt issue through our telephone advice line. Contact us on 0330 053 6091, Monday to Friday, 9:30am – 6:00pm.

If you’re under 25 years old

If you’re 25 years or over

Opening hours

  • Monday:
  • Tuesday:
  • Wednesday:
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  • Friday:
  • Saturday:
  • Sunday:

Our Legal Aid legal service

Our legal team can help you if you are eligible for Legal Aid, for example, if you need to go to court about a housing problem or to challenge a council’s homelessness decision.

To speak to the legal team you will need to make an appointment. If you would like to make an appointment with the legal team in Hackney, please call 0344 515 1212 between the hours of 9:00am-5:00pm, Monday to Friday. Please note that this number is for new legal appointments only.

Not found a solution?

If you’re struggling with any other problem, these other services and organisations might be able to help.