Face-to-face services in London
As a precautionary measure, in line with government guidance, the Shelter London face-to-face services are temporarily closed. You can still access our support, guidance, and expert advice services via our get help pages online, or by calling the London service team.
The people we support are our priority, and we are working hard to limit the impact on our services.
Advice and guidance
For advice or guidance, call 0344 515 1540 between the hours of 9:30am – 6:00pm, Monday to Friday.
Our Legal Aid legal services
If you require assistance with a legal matter within the next seven days – including a court hearing – or need an appointment with our Legal team, call 0344 515 1540 between the hours of 9:30am – 6:00pm, Monday to Friday.
The London Youth Gateway service
Are you 16 to 25 and homeless, or at risk of becoming homeless? If so, we can offer you advice, support and guidance with any housing, welfare benefit, or debt issue through our telephone advice line. Contact us on 0330 0536091, Monday to Friday, 9:30 am – 6 pm.