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How we can help

Our online advice can help you with your housing rights and next steps.

Use our webchat if you need help with your next steps.

Our London helplines

Are you homeless, or at risk of becoming homeless? If so, we can offer you advice, support and guidance with housing, benefit and debt problems on our telephone advice lines.

Open Monday to Friday 9:30am to 5pm.

Calls are charged at a local rate.

Under 25 years old

25 years and over

Opening hours

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Our helpline for people under 25 is part of the London Youth Gateway service.

Our helpline for people 25 and over is part of the STAR partnership.

Our Legal Aid legal services

Our legal team can help you if you are eligible for Legal Aid, for example, if you need to go to court about a housing problem or to challenge a council’s homelessness decision.

To speak to the legal team you need to make an appointment. To make an appointment with the legal team in London, please call 0344 515 1212 between 9am and 5pm, Monday to Friday. This number is for new legal appointments only.

Not found a solution?

If you’re struggling with any other problem, these services and organisations might be able to help.