How we can help

As a precautionary measure, in line with government guidance, the Shelter Manchester face-to-face services are temporarily closed. You can still access our support, guidance, and expert advice services via our get help pages online.

The people we support are our priority, and we are working hard to limit the impact on our services.

Advice and guidance

We offer free targeted advice on housing, benefits or debt issues for all Manchester residents. Get in touch if:

  • you're facing eviction or homelessness

  • your property has damp or is in disrepair

  • you're unsure of how to claim benefits

  • you need help challenging a decision to stop your benefits

  • you're in rent arrears, have overdue utility bills or other debts

Contact us for free advice on 03301 755 121 or email:

Our Legal Aid legal service

We also have a legal team who can help you if you are eligible for Legal Aid, for example, if you need to go to court about a housing problem or to challenge a council’s homelessness decision. To speak to the legal team you will need to make an appointment. If you would like to make an appointment with the legal team in Manchester, please call 0344 515 1774 between the hours of 9am-5pm, Monday to Friday. Please note that this number is for legal appointments only.

For general enquiries:

Opening hours

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.