Services at Shelter Greater Manchester

Shelter Greater Manchester offers free advice and support to anyone who is homeless, in housing need or who has a housing related problem.

We operate across Greater Manchester with services in our main office on Samuel Ogden Street and in numerous access points across the City. We also deliver services in Rochdale, Trafford, Stockport and Tameside.

Shelter helps thousands of individuals and families facing bad housing and homelessness through the following services at Shelter Greater Manchester:

  • Information Resource: We provide computers and phones in the centre and at the Inspiring Change HUB in Swan Street for your use in resolving housing debt or welfare benefit issues, or to find information to help you address benefit or debt problems. There is always somebody on hand to guide you to the information you need.
  • Advice Support and Guidance (ASG): Specialist advice and support in housing, welfare benefits, debt and dealing with living in the private rented sector.Specialist advice: For complex issues that can’t be resolved by ASG, Shelter advisers offer specialist level advice and support on housing, debt and welfare benefits.
  • Private Rented Sector service: Set up in response to Shelter’s Rogue Landlords Campaign, this service ensures that tenants are able to access the right advice and support. The support we offer is intended to help you to maintain and sustain your private tenancy or to move on in a planned way.
  • Legal service: The Legal team offers specialist legal advice to individuals or families with housing problems who are eligible for legal help or Legal Aid in matters such as unlawful evictions and homelessness appeals.

In addition, we offer tailored advice services to tenants of Mosscare Housing, Personal Budgeting Advice in Trafford for welfare benefit claimants moving onto Universal Credit and Accommodation engagement support for people accepted onto the Inspiring Change Manchester Programme.

 Contact us

 Target group

Our services are available to anyone who is homeless, in housing need or with a housing related problem.

 Areas of law

  • Benefits
  • Care
  • Finding accommodation
  • Homelessness
  • Housing rights
  • Legal issues
  • Money/debt