North East - Newcastle

How we can help

As a precautionary measure, in line with government guidance, the Shelter Newcastle face-to-face services are temporarily closed. You can still access our support, guidance, and expert advice services via our get help pages online, or by calling the North East service team.

The people we support are our priority, and we are working hard to limit the impact on our services.

Advice and guidance

For advice or guidance, call 0344 515 1601 between 9am – 5 pm, Monday to Friday. For new enquiries, we run an advice surgery between 10am – 2pm, Monday to Friday (not on a Wednesday).

Our Legal Aid legal services

If you require assistance with a legal matter, including a court hearing, or need an appointment with our Legal team, call 0344 515 1601 between 9am – 5pm, Monday to Friday.

Opening hours

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.