Shelter North East - Newcastle

As a precautionary measure, in line with government guidance, the Shelter Newcastle face-to-face services are temporarily closed. You can still access our support, guidance, and expert advice services via our get help pages online, or by calling the North East service team.

The people we support are our priority, and we are working hard to limit the impact on our services.

Advice and guidance

For advice or guidance, call 0344 515 1601 between the hours of 9:00am – 5:00pm, Monday to Friday.

Our Legal Aid legal services

If you require assistance with a legal matter within the next seven days – including a court hearing – or need an appointment with our Legal team, call 0344 515 1601 between the hours of 9:00am – 5:00pm, Monday to Friday.

If you’re in urgent need

If you need additional advice, you can get help or read our housing advice pages.

If you’re struggling with any other problem, different services and organisations might be able to help.

Shelter North East - Newcastle

140-150 Pilgrim Street, Newcastle upon Tyne, NE1 6TH

How we can help

We offer a wide range of help and advice on all housing and homelessness issues. We have a team of advisers and solicitors who may be able to help you with your problem – and if we can’t help, we work with other agencies who can.

We have computers and telephones you can use to access the internet for advice, claim benefits, or bid on properties.

  • homelessness, or worried you'll soon become homeless
  • looking for accommodation
  • having problems with your landlord
  • being evicted or repossessed
  • debt problems
  • benefits issues
  • problems with disrepair
  • need help going to court regarding your housing

Even if your problem isn't listed above we may still be able to help - just give us a call to discuss.

Specialist projects

We also offer some specialist projects:

  • family support service where there are health issues

If you think that one of our specialist services may be able to help you, give us a call to discuss in more detail – or drop in and we can check if you are eligible.

Arrange a face-to-face session

You can call us to make an appointment to see someone, or pop in, and you can have an initial chat with one of our team to see how we can best help you.

We are often very busy and so we may not be able to deal with your query straightaway, but if we need to ask you to come back for an appointment, we will do our best to make sure you get some initial information.

Sometimes we may need you to bring in specific documents but if you call ahead we can explain this before you drop in.

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Useful info

Getting here

From Monument Metro, walk south down Grey Street; just before the Theatre Royal turn left along Market Street; at the traffic light turn right; walk down Pilgrim Street.

From Central Station, turn right out of the station and walk east on Neville Street/A186 towards Westgate Rd; cross the road on the left onto Collingwood Street/A186. Continue forward, cross the road and walk past the cathedral on your right. Cross Dean Street and walk up to the roundabout, turn right onto Pilgrim Street.

Shelter is in the Unison building.

Get directions

Areas that we cover

  • Newcastle upon Tyne,
  • Gateshead,
  • Sunderland,
  • North Tyneside,
  • South Tyneside,
  • Northumberland,
  • Durham,
  • Darlington,
  • Middlesbrough,
  • Hartlepool,
  • Redcar and Cleveland,
  • Stockton


  • wheelchair access
  • adapted toilets
  • computers and phones
  • Access to interpreters and Language Line.

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.