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How we can help

Advice and guidance

Call our emergency national helpline 0808 8004444 during opening hours if you are homeless, have nowhere to stay tonight, are worried about losing your home, or are at risk of harm or abuse in your home.

Our online advice can help you with your housing rights and the next steps to take in your situation.

Use our webchat if you need help to take the next steps, or prefer not to call.

Our Legal Aid legal service

Our legal team can help you if you live in South Yorkshire and are eligible for Legal Aid, for example, if you need to go to court about a housing problem or to challenge a council’s homelessness decision.

To speak to the legal team you need to make an appointment. To make an appointment with the legal team in Sheffield, please call 0344 515 1776 between 9am and 5pm, Monday to Friday. This number is for new legal appointments only.

Legal phone line

Opening hours

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

From 1 April until further notice, on Tuesdays and Thursdays we are open 9am-5pm by prior appointment only.

Not found a solution?

If you’re struggling with any other problem, these other services and organisations might be able to help.