Ways it can be paid
It may be possible to change the way your universal credit is paid if you struggle to manage your money.
Directly to your landlord
If you find it hard to pay your rent on time, your housing element can be paid to your landlord. This is called a ‘managed payment’.
If you had housing benefit paid directly to your landlord, the same won’t automatically happen with your universal credit. You’ll need a good reason for this to continue.
You may be able to get paid weekly or fortnightly.
Payments split with your partner
If you claim as a couple, your monthly payment normally goes into 1 account.
It can also be split between you.
When it’s split, the amount that goes to each person will depend on your circumstances.
If you get more frequent payments or split payments, your work coach or an adviser will look at whether your housing costs should be paid straight to your landlord.
When your universal credit can be paid differently
Some examples of when you may get paid in a different way include if you:
- are homeless
- are in rent arrears
- have an addiction to drugs or alcohol
- have severe debt problems
- have experienced domestic violence or abuse
It’s also possible, but less likely, to get your universal credit paid differently if you:
- have just left prison
- are recently bereaved
- have deductions from your universal credit for debts
How to apply
- ask your work coach
- leave a message in your online journal
- ring the universal credit helpline
Call 0800 328 5644 Monday to Friday from 8am to 6pm
Provide information to show you’re struggling, such as:
- proof you’re in rent arrears or have other priority debts
- personal issues that make it difficult to budget
- you’re homeless and a landlord will offer you a tenancy if the housing element is paid to them
Information from your landlord, family or support workers should be considered.
When your landlord can ask for a managed payment
Your landlord can request that your housing element is paid straight to them if you have rent arrears of:
- 2 months, or
- 1 month and you’ve not paid rent on time in the past
Your landlord will need to provide a full breakdown of how your rent and arrears have been calculated. They’ll also need to know your date of birth and your partner’s if you claim as a couple.
When your rent arrears have been cleared, your landlord should tell universal credit. Your money should then be paid directly to you.
How long you’ll be paid differently
You should have a review every so often to look at whether you still need your universal credit paid differently.
Your work coach or an adviser should tell you how often your reviews will take place.
They may sign you up for budgeting support with the aim of getting you back to being paid in the normal way.
If you’re refused a different payment
It can be worth asking again if you’re turned down, making it clear exactly how getting your money in a different way will help you.
If you’re still told you can’t have your universal credit paid differently, you can ask for the decision to be reconsidered.
Last updated 14 Jan 2019 | © Shelter
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