Council use choice based letting schemes or direct offers to give out homes.

Choice based letting means you tell the council which property you want. You do this by bidding on advertised properties.

A direct offer means the council finds a property for you.

Some councils use both bidding and direct offers.

How to bid

Look at properties advertised on the council or housing association website.

Or ask for help at the council's housing office.

Tell the council if you're interested in a property. This is called 'bidding'.

You usually do this through your online bidding account. You can also call or email the council.

Sometimes you can only bid on a few properties at once.

You must meet any criteria for the property.

Other people usually bid on the property too.

If you're homeless

Some councils give you the highest priority if you're homeless.

This could be for a set time. You might have to bid on a set number of properties each month.

Your council might bid on suitable properties for you. This is called 'proxy bidding'.

They could make you a direct offer.

If you're disabled 

The council must:

• help you with bidding if you need support

• give you information in a format that you need, such as Braille or audio

After you bid for a tenancy

The council looks at everyone's banding or points to decide who to offer the home to.

They offer it to the person with the most priority first.

If they turn it down, the council offers it to the person with the next highest priority.

Direct offers

You have to wait for an offer if your council uses direct offers.

Some councils only make one offer. Check your local council's policy.

Refusing an offer of council housing

Do not turn down an offer of a council or housing association home, even if it is not suitable.

The council could:

• take you off the list

• stop you from bidding for a time

• give you less priority if their policy allows this

Accept the offer first then ask the council to find you somewhere else.

Find out how to challenge an offer.