Help with heating costs

Ofgem has advice on steps to take if your energy supplier goes out of business.

There are schemes that could help if you're struggling to pay your energy bills.

Grants and discounts

You may be eligible for discounts and grants if you're an older person or have a low income.

If you claim benefits, these schemes won't affect the amount you receive.

Warm Home Discount

You might qualify for a £140 discount on your electricity bill in winter if you either:

  • have a low income

  • receive the guarantee element of pension credit

  • claim certain other benefits

Find out how to apply on GOV.UK.

You can also call the scheme's helpline on 0800 731 0214 for more information.

Cold weather payments

You may qualify for cold weather payments if you get:

  • pension credit

  • income support

  • income-based jobseeker's allowance

  • income-related employment and support allowance

  • universal credit

The payments are made when temperatures drop below freezing in your area for 7 days in a row between the beginning of November and the end of March.

You receive £35 for each 7-day period.

You don't need to apply. Payments are made automatically.

Check GOV.UK to see if a cold weather payment is due for your area.

Winter fuel payment

The winter fuel payment is a grant of £100 to £300 to help older people with energy bills in winter. To qualify for the payment, you must have been born on or before 5 November 1953.

How much you get depends on your age, if you receive certain benefits and if you live alone or with others.

Visit GOV.UK to find out if you qualify.

Energy saving improvements

You might be able to get help from your energy supplier to make your home more energy efficient.

Find out more information from Ofgem.

Switch energy supplier

You could save on your gas and electricity bills each year by changing your supplier.

If you rent your home, you won't need your landlord's permission to switch unless they pay your energy bills. However, it's a good idea to let them know who the new supplier is when you move out.

Price comparison sites are the easiest way to look at the deals from different suppliers. For example:

Find out more information from Ofgem about switching energy supplier.

Last updated: 27 September 2021

If you need to talk to someone, we'll do our best to help

Get help