How to deal with harassment from landlords or agents

Keep a record of harassment

Harassment from a landlord or agent is rarely an isolated incident. Often there is a pattern of behaviour and sometimes the harassment gets worse over time.

It helps to have a record of what's happened.

It can help you explain things to other people, such as the council, the police or a solicitor.

What shows evidence of harassment

Keep a personal record of all incidents or communications that show behaviour that could count as harassment.

Written communications from the landlord or agent

Always keep:

  • letters or notices that tell you to leave

  • threatening or abusive emails and messages

  • demands for rent that threaten eviction within a short period

Your account of what has happened

If your landlord, agent or anyone acting on their behalf visits your home without an appointment or enters without permission, make a note of:

  • the exact time and date they visited

  • what they said or did

  • how it made you feel

  • if anyone else was there and saw their behaviour

Write it down as soon as you can after the incident happens. Or make a voice recording on your phone straight after so you don't forget any details.

The experiences of other tenants

If you live in a house in multiple occupation (HMO), talk to other people who live there. They may be experiencing the same problems.

It can be easier to stand up to the landlord if you act together or back each other up.

Recordings on your phone

You could film any incidents of harassment or make a recording if you feel safe to do so. For example, if you're behind a locked door or at an upstairs window.

Bear in mind that filming some criminal landlords may lead to an escalation in their behaviour but it can be useful evidence of what has happened.

Has your landlord broken the law before?

If you live in London, use the rogue landlord and agent checker on the London Assembly website to see if your landlord has been prosecuted or fined for housing related offences.

Last updated: 29 March 2021

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