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England

Help if you’re homeless: veterans

The Ministry of Defence runs the Veterans UK helpline:

0808 1914 218

Open from 8am to 4pm, Monday to Friday.

They help with benefits, housing and welfare.

Help from military charities

Gov.uk has a directory of military charities which give help and guidance.

The gov.uk veterans and families support guide has information on:

  • housing and homelessness

  • care

  • your physical and mental health

Get help on the veterans' support helpline on 0808 802 1212.

Open 8am to 8pm every day, including weekends.

The helpline is called the Veterans' Gateway helpline.

If you're at risk of homelessness or rough sleeping, you can get help finding a place to stay from:

These housing associations have longer term housing:

Private renting

You could get help with a deposit or rent in advance.

Apply to the council for housing

The MOD gives you a Certificate of Cessation of Entitlement 6 months before you leave the forces.

This says when you stop getting forces accommodation.

You can ask the council for help with housing if you could be homeless. Make sure you show them your certificate.

You can stay in forces accommodation beyond the date on the certificate if you have nowhere to go.

The MOD gives you a 93-day notice to vacate if you stay on. Show this notice to the council as soon as you get it and ask for help with housing.

What the council should do

The council must look into your housing needs if you are homeless now or likely to be homeless in the next 8 weeks.

They also write a personal housing plan. This sets out the steps that you and the council follow to help you find somewhere to live.

Emergency and longer term housing

You should get emergency housing if the council thinks you are in priority need.

Find out who can get longer term housing.

What is priority need?

You're in priority need for housing if you:

  • have dependent children who live with you

  • are pregnant or have a pregnant partner who you live with

  • are under 21 and spent time in care when you were 16 or 17

You also have a priority need if you are vulnerable.

Tell the council if you have:

  • a disability or other serious health problems

  • struggled to find somewhere to live since leaving the forces

Show the council your medical history release form if you have one.

Council or housing association

You can apply to get on any council's housing register if you’re in the armed forces or you left the forces in the last 5 years.

You must get extra priority on the waiting list if you're homeless and either:

  • you served in the regular armed forces

  • you're still in the regular or reserve forces and are seriously injured, ill or disabled because of your service

You should also get extra priority if you have to leave services family accommodation (SFA) because your husband, wife or civil partner died in service.

Help with your rent and living costs

You could get the universal credit housing element to help with rent.

You apply for housing benefit if you stay in a hostel or other supported or temporary housing.

Find out where to get grants and emergency help with food and other costs.

Last updated: 9 December 2024