Help if you’re homeless: veterans
The Ministry of Defence runs the Veterans UK helpline:
0808 1914 218
Open from 8am to 4pm, Monday to Friday.
They help with benefits, housing and welfare.
Help from military charities
Gov.uk has a directory of military charities which can give help and guidance.
Gov.uk also has a veterans and families support guide with information on things like housing and homelessness, care and physical and mental health.
Get help on the veterans' support helpline on 0808 802 1212.
Open 8am to 8pm every day, including weekends.
The helpline is called the Veterans' Gateway helpline.
If you're at risk of homelessness or rough sleeping, you can get help finding accommodation from:
Veterans Aid on 0800 012 6867
Royal British Legion on 0808 802 8080
Op Fortitude run by Riverside on 0800 952 0774
Soldiers, Sailors, Airmen and Families Association (SSAFA) on 0800 260 6767
These housing associations have longer term housing for veterans:
Stoll (supported housing for vulnerable veterans)
Haig Housing (general needs housing for ex service single people and families)
Private renting
Find out about options if you cannot afford a deposit or rent in advance.
Apply to the council for housing
Six months before you leave the forces, the MOD gives you a Certificate of Cessation of Entitlement. This has the date that you stop getting forces accommodation.
You can ask the council for help with housing when you get the certificate if you think you might be homeless on discharge.
The council should:
look into your situation and decide how it has to help
treat you as threatened with homelessness 8 weeks before the certificate expires
You can stay in forces accommodation beyond the date on the certificate if you have nowhere to go. The MOD has to issue a 93-day Notice to Vacate.
How the council can help
The council must assess your housing needs if you are homeless now or likely to be homeless within the next 8 weeks.
They also write a personal housing plan. This sets out the steps you and the council must follow to help you keep your home or find somewhere else to live.
Emergency and longer term housing
You should get emergency housing if the council thinks you are in priority need.
Find out who qualifies for longer term housing.
What is priority need?
You're in priority need for housing if you:
have dependent children who live with you
are pregnant or have a pregnant partner who you live with
are under 21 and spent time in care when you were 16 or 17
You also have a priority need if you are vulnerable. This means it's harder for you to cope with being homeless than other people in your situation.
Tell the council if you have:
a disability or other serious health problems
found it hard to find somewhere to live since leaving the forces
Show the council your medical history release form if you have one.
A council or housing association home
You can apply to any council's housing register if you have left the forces within the last 5 years. You can apply to as many councils as you want.
By law, you must get extra priority on the waiting list if you're homeless and either:
you served in the regular armed forces
you're still in the regular or reserve forces and are seriously injured, ill or disabled because of your service
You should also get extra priority if you have to leave services family accommodation (SFA) because your husband, wife or civil partner died in service.
You can also apply for a housing association home through the MOD referral scheme if you're:
single, living in a hostel and left the forces in the last 6 months
a married or a separated spouse still in living in services family accommodation (SFA)
Help to pay your rent and other living costs
Universal credit housing element can help with rent if you're on a low income.
You need to apply for housing benefit instead if you stay in a hostel or some types of supported or temporary housing.
Find out where to get grants and emergency help with food and other costs.
Last updated: 3 August 2022