How to challenge DSS discrimination
Letter template: Ask for a viewing
An informal email gives the letting agent a chance to put things right.
Copy our template into an email to the agent.
[Use the subject: Property viewing]
My name is [your name].
I'm hoping to find a stable longer term tenancy.
I'd like to ask for a viewing at [property address].
I can afford the property as my monthly income is £xxx. The area is perfect because [I work locally/I have family in the area/my kids go to school nearby].
I can show landlord references and proof of income if offered a tenancy.
Unfortunately, when I asked about this property I was told that [say what the agent said].
You'll be aware that refusing to rent to people on benefits is against the law. It makes the housing emergency worse.
I know that you value good customer service.
If this home is no longer available, please let me know about similar properties.
Please reply to this email or call me on [your phone number].
I look forward to hearing from you.
Best wishes
You can also send it as an email attachment or letter.
Word template: Ask agent for a viewing (docx 25kb)
Last updated: 29 January 2025