How to challenge DSS discrimination

Letter template: Viewing request

An informal email gives the letting agent a chance to put things right.

Copy our template into an email to the agent.

[Use the subject: Viewing request]

My name is [your name] and I'm getting in touch to request a viewing of the property at [address].

This property is affordable for me as my monthly income is £xxx. The area is perfect because [I work locally/I have family in the area/my kids go to school nearby].

I'm happy to show proof of income and provide landlord references if offered a tenancy.

I'm hoping to find a stable longer term tenancy, and make a home I can be proud of. If this particular home isn't available anymore, please let me know about any similar properties.

I know that [letting agency name] value good customer service, and I'm looking forward to working with you to find a home. Unfortunately, so far your agency have not let me view this home, as when I got in touch I was told that [explain what the agent said to you].

It's been ruled unlawful to refuse applications because of benefits, so I'd be grateful if you would work with me to arrange a viewing. Policies that exclude tenants on benefits stop people like me finding homes we can afford, and contribute to the housing emergency.

Please reply to this email or call me on [your phone number] to discuss viewings. I look forward to hearing from you and working with you to find a home.

Best wishes

Remember to delete the instructions and any bits that do not apply to you.

Always read it through before sending.

Download the template

Change it to fit your situation. Send as an email attachment or letter.

Word template: Viewing request (docx 23kb)

OpenDocument template: Viewing request (odt 9kb)

Last updated: 5 June 2022

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