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How to challenge DSS discrimination

Letter template: Ask for a viewing

An informal email gives the letting agent a chance to put things right.

Copy our template into an email to the agent.

[Use the subject: Property viewing]

My name is [your name].

I'd like to ask for a viewing at [property address].

I can afford the property as my monthly income is £xxx. The area is perfect because [I work locally/I have family in the area/my kids go to school nearby].

I can show proof of income and landlord references if offered a tenancy.

Unfortunately, when I asked about this property I was told that [say what the agent said].

You will know that it is not lawful to refuse to rent to someone because they get benefits.

Not renting to people on benefits stops people like me finding homes. It makes the housing emergency worse.

I know that [letting agency name] values good customer service.

I'm hoping to find a stable longer term tenancy, and make a home I can be proud of.

If this home is no longer available, please let me know about similar properties.

Please reply to this email or call me on [your phone number].

I look forward to hearing from you.

Best wishes

You can also send it as an email attachment or letter.

Last updated: 22 May 2024

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