How to rent from a private landlord or letting agent

Find out what you need to do and pay for if you're looking for a privately rented home.

What to ask before you rent

Check with the landlord or letting agent:

  • how much the rent is and how often is it paid

  • who to contact about repairs or other tenancy issues 

  • if you need to pay a tenancy deposit and where it will be protected

Ask for a written tenancy agreement and read it before you sign.

View the property

Make sure that you view the property you want to rent before you pay a deposit or rent in advance.

Watch out for scams where you are asked to pay a deposit on a property that either doesn't exist or has already been rented out.

Upfront costs

You usually have to pay some money before the tenancy starts.

Your main upfront costs when you rent privately are:

  • rent in advance

  • a tenancy deposit

You might also be asked for a holding deposit to reserve the property before you sign a tenancy agreement.

Only pay a holding deposit if you're serious about taking on the tenancy. You might not get it back if you decide not to go ahead.

Most fees for tenants are banned. You can't be asked to pay for things like credit checks or references when agreeing a new tenancy.

Documents you'll need 

Landlords or letting agents expect you to prove your identity, show that you are reliable and that you can afford the rent.

They may ask for documents such as:

  • recent bank statements or pay slips

  • proof of benefit awards

  • your employment contract or accounts if you work for yourself

Landlords and agents must also check your right to live in the UK. You'll be asked to show your passport or other documents as part of right to rent immigration check.

Credit and reference checks 

Landlords and agents can ask for references from an employer or previous landlord.

They may carry out a credit check on you when you apply to rent a house or flat. 

A credit reference agency checks if you've had problems paying bills in the past. Landlords and agents can’t carry out a credit check without your permission. 

Find out about renting with a poor credit history.


A guarantor agrees to pay rent or cover any damage if the tenant fails to pay.

You might need a guarantor if you:

  • can't prove your income

  • are a first time renter

  • fail a credit check

  • claim benefits

People often ask parents or another family member to be their guarantor.

The guarantor signs a guarantor agreement. It's a legally binding contract. The guarantor should read it carefully before they sign.

Find out about a guarantor's responsibilities and what to do if you don't have one.   

Claiming benefits to help with rent

There are benefits and grants available to help with rent

You cannot claim benefits to help with rent until you've found a tenancy. You usually need to show a tenancy agreement.

Check the local housing allowance (LHA) rates in your area to see the maximum help you can get towards rent.

Find out how to find private landlords who accept benefits.

'No DSS' policies are unlawful discrimination

Use our How to challenge DSS discrimination advice guide to:

  • recognise DSS discrimination

  • show you can afford the rent

  • ask an agent to reconsider with our template letters

  • escalate a complaint to the Property Ombudsman (TPO)

You must report your change of address. Your universal credit will be recalculated based on your new rent.

You can ask for your housing element to be paid direct to your landlord if you find it hard to budget for rent.

Last updated: 4 March 2022

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