Letting agent fees for tenants


Find out what fees your letting agent or landlord can charge. All upfront fees for tenants will be banned from 1 June 2019.

What fees you can be charged

Letting agents and landlords can currently charge a range of fees.

These can include charges for:

You may also be charged if you want to change your tenancy. For example, if you want to add a joint tenant or bring the agreement to an end early.

At the end of your tenancy, you can be charged a fee for:

Unlawful fees

It is a criminal offence for letting agents to charge you for:

  • registering with the agency
  • showing you a list of properties to rent

How much you can be charged

At the moment there are no rules setting out how much letting agents can charge.
Different agencies often charge different fees for the same service.

Letting agents must clearly set out the fees they charge on their websites and in their offices. They must tell you:

  • the cost of each fee including VAT
  • what the fee covers

How to complain

You can complain to the agency if you disagree with the fees they are charging.

You can complain to a letting agent redress scheme if the fees are hidden or unclear and the agency doesn’t resolve the problem

You can complain to your local council’s trading standards department through Citizens Advice if:

  • the fees are unlawful
  • the agency doesn’t belong to a redress scheme

Other upfront costs of renting

Your letting agent or landlord may ask you to pay a holding deposit to reserve a property.

Once you’ve signed the tenancy agreement, most agents and landlords ask you to pay:

The tenant fees ban from 1 June 2019

From 1 June 2019 all upfront fees for tenants will be banned.

What you can’t be asked to pay

If you sign a new tenancy or renew your tenancy after 1 June, you can’t be asked to pay for:
  • referencing
  • credit and immigration checks
  • administration
  • renewing your contract

What you can still be asked to pay

The only fees that you can be charged will be:
  • for the cost of replacing a key if you lose one
  • if you are more than 14 days late with your rent
  • if you want to change your tenancy or bring it to an end

Who the ban applies to

The ban will apply to most private tenants. This includes if you have an assured shorthold tenancy, are in student housing or if you are a lodger.

    If you sign a contract now to start after 1 June 2019, you can still be charged a fee before the ban comes in

    If your tenancy has already started, the ban on fees will only apply if you sign a new contract.

Last updated 08 Mar 2019 | © Shelter

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