Damage to your rented home
What is fair wear and tear?
Wear and tear is caused by everyday living. For example:
a brand new carpet would show signs of use
a threadbare carpet at the start of your tenancy might have worn through
window frames might have peeling paint due to wind and rain
There could also be cracks in plaster or faded wallpaper or paint.
You must look after your home but your landlord can't expect it to be returned in exactly the same state as when you moved in.
Your landlord should not deduct money from your deposit because of normal wear and tear.
Accidental damage caused by you
Tell your landlord if you accidentally damage anything in your rented home.
This includes damage by people who live with you or your guests.
If your landlord agrees you can make or arrange the repair or replacement, get receipts for work done and items you buy.
Use your inventory to record details of damage you repair with the landlord's agreement.
If you leave your tenancy without fixing damage, your landlord could deduct money from your deposit or take legal action to cover the cost.
Accidental damage caused by neighbours
It's usually your landlord's responsibility to repair damage that was not caused by you.
This could include:
leaks from a neighbouring flat
damage to the roof or windows caused by a neighbour's building works
Your landlord may have insurance cover that includes accidental damage to the building. If they do not, your landlord can take action to recover the cost of work from the neighbour.
It is not your landlord's responsibility to replace any of your belongings.
You can ask your neighbour for compensation. If they will not pay, you can take court action.
Damage due to crime
It's usually the landlord's responsibility to repair damage caused by a crime.
Examples include:
windows broken by a burglar
vandalism in a shared area such as a garden or hallway
If your home has been damaged by crime, contact the police and ask for a crime report number.
Tell your landlord if there has been criminal damage. Report repairs you need and give your landlord a reasonable time to fix the problem.
It is not your landlord's responsibility to replace any of your belongings that are stolen or damaged through crime.
Damage due to repair problems
Your landlord is responsible for fixing things and redecorating if your home or belongings are damaged during repair work.
You can take your landlord to court for compensation if repair problems damage your belongings.
Insurance for tenants
You can get contents insurance for accidental or criminal damage in a rented home.
Your landlord is responsible for buildings insurance.
Last updated: 8 June 2023
