Shelter sees 80% increase in demand for homelessness advice

30 November 2012

Housing adviser

The number of people helped by Shelter's housing advice helpline who are either homeless or at risk of losing their home has increased by 80% in the last three years.

The number of families with children needing advice about homelessness has increased by 92% over the same period.

The new figures, released today, also show a 17% increase in visits to pages providing homelessness advice on the Shelter website, compared to a 3% increase last year.

The figures follow Shelter’s Christmas appeal, which warned that 75,000 children in Britain will be without a permanent home this Christmas, living in temporary accommodation such as bed and breakfasts or hostels.

The Shelter helpline has provided advice to 57,000 people so far this year. It is staffed by 50 specialist housing advisers and is part-funded by retailer Marks & Spencer.

Campbell Robb, Shelter’s Chief Executive, said: ‘Through our helpline Shelter offers vital help to people who have hit rock bottom and have nowhere else to turn. Our advisers give them the advice and support they need to get back on their feet.

‘With demand for our services rising by the day, the support of partners like Marks & Spencer is vital in making sure we can reach more families who need our help.’

Richard Gillies, Director of Plan A, CSR and Sustainable Business at Marks & Spencer, said: ‘We’re proud that our long-standing partnership with Shelter continues to support this valuable service which clearly helps so many.’

Get advice from Shelter's housing advice helpline on 0808 800 4444.

This year, Marks and Spencer are also donating 5p to the helpline from every item sold in their Christmas Food On The Move range. Find out more about Food on the Move.