Outcomes of advice for struggling homeowners

Shelter has set up a dedicated helpline, the Homeowner Helpline, as well as a team of designated advisers based in advice centres and courts around the country.

This report includes information about the number of clients that Shelter has advised through the HMS advice funding stream and an analysis of the cost consequences of the advice. It also reports on outcomes of 80 case files and findings from 30 follow up interviews with clients that received advice from their local Shelter service.