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England

How to help someone experiencing fuel poverty

Guide for professionals

What this guide covers

This guide provides practical ways to help someone experiencing fuel poverty.  It includes information on how to:

  • identify fuel poverty

  • resolve arrears with the energy provider

  • address disrepair that is making the home cold, damp or unsafe

  • find and apply for grants

  • make a referral for specialist support

Last updated: 5 March 2026

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