Seminar: vulnerability in debt collection and enforcement
Learn about the statutory significance of vulnerability as part of our seminar series.
Summary
This training covers the importance of vulnerability in debt recovery and the definitions of a vulnerable debtor.
You’ll learn practical tools in identifying vulnerability, the responsibilities both creditors and enforcement agents have in responding to vulnerable clients and the practical elements in advocating for vulnerable individuals.
Course information
Level: Intermediate and Advanced (Level 4)
Live webinar
- Available for: Individuals, groups
- Duration: Two and a half hours
- CPD points: 2.5
Individual bookings
| Date | Duration and time | Delivery and location | Cost Eligibility and discounts | Book Booking guidance |
| Tuesday 25 February 2025 | Two and a half hours 10am – 12:30pm | Webinar | £95+VAT | £80+VAT | Book |
| Tuesday 13 May 2025 | Two and a half hours 2pm – 4:30pm | Webinar | £95+VAT | £80+VAT | Book |
What this seminar covers
This online training includes:
the importance of vulnerability in debt recovery
definitions and applications of vulnerability within various regulatory schemes (Financial Conduct Authority and the Enforcement Act 2007)
agent and creditor statutory duties towards vulnerable debtors under the Equality Act and Mental Capacity Act
practical tools for advisers on how to how to identify vulnerability
what should be expected from creditors and enforcement agents when responding to vulnerable clients
What you'll learn
At the end of this training, you'll be able to:
recognise the statutory significance of vulnerability
understand the definitions of a vulnerable debtor
identify the responsibilities that both creditors and enforcement agents have in responding to vulnerable clients
be aware of the practical elements involved in advocating for vulnerable individuals
Who this seminar is for
You should already be familiar with the debt recovery and enforcement process.
You might be a debt and money adviser or a support worker who provides debt support.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
