Renting elearning

Assured and assured shorthold tenancies section 8 notices

Get an overview of how and when a landlord can evict an assured or assured shorthold tenant using a section 8 notice.

What this session covers

This recorded session includes:

• an overview of the possession process 

• what is a section 8 notice 

• what are grounds for possession, including mandatory and discretionary grounds 

• commonly used grounds for possession 

Who this session is for

You should have an understanding of what assured and assured shorthold tenancies are.

You might work as a generalist or housing adviser, or for a local authority. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 40 minutes

Level: Entry (Level 1)

Topic: Renting, Possession and eviction

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Fixed and periodic - what do these terms mean?

Understand the different options for tenancy duration and what these mean for tenants.

What this session covers

This recorded session includes:

• what is a fixed term tenancy

• what is a periodic tenancy, including contractual and statutory periodic

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 30 minutes

Level: Entry (Level 1)

Topic: Renting

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Holding deposits

Learn what a holding deposit is and when a landlord should return it to the tenant.

What this session covers

This recorded session includes:

• what is a holding deposit

• when a landlord can keep a holding deposit

• when a landlord should return the holding deposit to the tenant

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 30 minutes

Level: Entry (Level 1)

Topic: Renting

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How to identify a landlord in the private rented sector

Get an overview of how to find out the name and contact details of a landlord in the private rented sector, and why this is so important.

What this session covers

This elearning course includes:

• why it is important to be able to identify a landlord

• a tenant’s legal rights to information about a landlord’s identity

• what to do when you can't easily find the landlord's details

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 20 minutes

Level: Entry (Level 1)

Topic: Renting

CPD points: 0.5

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Identifying housing status part 1: tenancy or licence

Learn how to tell the difference between a tenancy and a licence, a fixed term or periodic tenancy.

What this session covers

This elearning course includes:

• the key differences between a tenancy and a licence

• how the case of Street v Mountford [1985] applies to tenancies

• what exclusive possession means

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 15 minutes

Level: Entry (Level 1)

Topic: Renting

CPD points: 0.5

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Identifying housing status part 2: excluded occupiers

Learn how to recognise which occupiers can be evicted without a court order.

What this session covers

This elearning course includes:

• why tenancy status matters

• what to consider about written and verbal agreements

• which occupiers can be evicted without a court order

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 15 minutes

Level: Entry (Level 1)

Topic: Renting

CPD points: 0.5

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Introduction to antisocial behaviour

Get an overview of how people experiencing antisocial behaviour can report this and access support.

What this session covers

This recorded session includes:

• how to identify antisocial behaviour

• what action can be taken to deal with antisocial behaviour

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 25 minutes

Level: Entry (Level 1)

Topic: Renting

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Occupation rights for people under 18

Get an overview of how occupation rights can be granted to young people under 18.

What this session covers

This recorded session includes:

• why a young person cannot hold a tenancy

• how occupation rights can be granted to a young person

Who this session is for

You don't need any prior knowledge for this session.

You might work as an adviser or for a local authority in housing or homelessness.

Length: 15 minutes

Level: Entry (Level 1)

Topic: Renting

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Rent increases for private tenants

Get an overview of how a private sector landlord can increase the rent for an assured or assured shorthold tenant.

What this session covers

This recorded session includes:

• how a landlord can increase the rent during the fixed term of a tenancy

• how a landlord can increase the rent during a periodic tenancy

• how a tenant can challenge a rent increase

• what a tenant should consider when challenging a rent increase

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics for your role.

Length: 45 minutes

Level: Entry (Level 1)

Topic: Debt and money

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Tenancy deposits

Get an overview of tenancy deposit schemes and how a tenant can check if their deposit is protected.

What this session covers

This recorded session includes:

• how tenancy deposit schemes work

• what a landlord must do when protecting a deposit

• how a tenant can check if their deposit is protected

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 25 minutes

Level: Entry (Level 1)

Topic: Renting

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Tenancy exchanges and mutual exchanges

Get an introduction to tenancy exchanges and when a tenant can swap their tenancy.

What this session covers

This recorded session includes:

• what is a mutual exchange

• who can exchange their tenancy

• how exchanging a tenancy can affect a tenant's housing status

• when a landlord can refuse an exchange

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 15 minutes

Level: Entry (Level 1)

Topic: Housing options

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Tenants rights when a landlord dies

Get an overview of tenant rights when a landlord dies.

What this session covers

This recorded session includes:

• what happens to a tenancy when a landlord dies

• what happens to the rent and deposit after a landlord’s death

• notice to end the tenancy after a landlord’s death

Who this session is for

Local authority housing options staff including housing officers, homelessness officers and homeless prevention staff who are required to give advice on housing options enquiries.

Also suitable for voluntary agency advisers who provide housing advice and support.

Length: 15 minutes

Level: Entry (Level 1)

Topic: Renting

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Tenants rights when a private landlord sells

Get a basic overview of tenant rights when a landlord sells a property.

What this session covers

This recorded session includes:

• what happens when a landlord wants to arrange viewings

• what happens to the rent and deposit

• how an existing or new landlord can end the tenancy

Who this session is for

Local authority housing options staff including housing officers, homelessness officers and homeless prevention staff who are required to give advice on housing options enquiries.

Also suitable for voluntary agency advisers who provide housing advice and support.

Length: 15 minutes

Level: Entry (Level 1)

Topic: Renting

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The difference between a tenancy and licence: an introduction

Learn why it's important to identify if an occupier is a tenant or a licensee

What this session covers

• indicators of a tenancy agreement or licence agreement

• the case of Street v Mountford [1985] to highlight the hallmarks of a tenancy

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work as a receptionist or within public/voluntary services or you're a non-housing professional working in health, prisons or social services.

Length: 10-15 minutes

Level: Entry (Level 1)

Topic: Renting

CPD points: 0.5

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The importance of identifying housing status

Learn why it is important to identify a person’s housing status

What this session covers

This elearning course includes:

• what housing status and security of tenure is

• why it is important to identify housing status

• asking diagnostic questions to help a client identify their housing status

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work as a receptionist or within public/voluntary services or you're a non-housing professional working in health, prisons or social services.

Length: 10-15 minutes

Level: Entry (Level 1)

Topic: Renting

CPD points: 0.5

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The main housing sectors in England

Get an overview of the main housing sectors in England, including social housing, private rented and owner occupied.

What this session covers

This elearning course includes:

• what the main housing sectors in England are

• the benefits and drawbacks of each sector

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 30 minutes

Level: Entry (Level 1)

Topic: Renting

CPD points: 0.5

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Accommodation provided by employers

Learn about the rights of service occupiers and people who live in accommodation provided by their employers.

What this session covers

This recorded session includes: 

• who is a service occupier

• rights of service occupiers

• how to identify the status of people who live in accommodation provided by their employers

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 30 minutes 

Level: Fundamental (Level 2)

Topic: Housing options

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Ending a tenancy: tenant rights

Find out how a tenant can end their tenancy.

What this session covers 

This recorded session includes:

• how a tenant can end a fixed term or periodic tenancy

• how a tenant can end a joint tenancy

• what is a surrender of the tenancy

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic. You'll need some prior knowledge of security of tenure for this session.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 30 minutes 

Level: Fundamental (Level 2)

Topic: Renting

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Housing rights for tenants with tied tenancies

Get an overview of the housing rights of people who rent from their employer and the common problems they might face.

What this session covers

This elearning course includes:

• how to identify when someone is in tied accommodation

• what housing rights a person in tied accommodation has

• what are the options for someone who is at risk of losing tied accommodation

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 60 minutes

Level: Fundamental (Level 2)

Topic: Renting

CPD points: 1

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Introduction to joint tenancies and common issues

Get an overview of joint tenancies and some of the common advice issues that arise.

What this session covers

This recorded session includes: 

• what is a joint tenancy

• what happens when one tenant does not pay the rent or wants to leave

• how to a joint tenant can be added or replaced

• how to change a joint tenancy into a sole tenancy

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 30 minutes 

Level: Fundamental (Level 2)

Topic: Renting

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Introductory and starter tenancies

Learn what an introductory or starter tenancy is, and what rights these tenants have.

What this session covers

This elearning course includes:

• how to recognise whether someone is an introductory or starter tenant

• what rights an introductory or starter tenant has

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic. You'll need some prior knowledge of housing law for this session.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 30 minutes

Level: Fundamental (Level 2)

Topic: Renting

CPD points: 0.5

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Landlord harassment

Get an overview of landlord harassment and how to address it.

What this session covers

This elearning course includes:

• what is landlord harassment, and how to recognise it

• what options are available to people experiencing landlord harassment

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic. You'll need some prior knowledge of housing law for this session.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 45 minutes

Level: Fundamental (Level 2)

Topic: Renting

CPD points: 0.5

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Right to rent immigration checks

Learn about right to rent checks on a person's immigration status and how they affect renting.

What this session covers

This elearning course includes:

• when right to rent checks are required

• what a landlord must do

• the penalties for failing to complete a check

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 60 minutes

Level: Fundamental (Level 2)

Topic: Renting

CPD points: 1

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Social housing tenancies

Get an overview of the different tenancy types held by social housing tenants.

What this session covers

This elearning course includes:

• the tenancies offered by social landlords

• the key differences between local authority and housing association tenancies

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 60 minutes

Level: Fundamental (Level 2)

Topic: Renting

CPD points: 1

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Tenancy deposits during and after ASTs

Get an overview of the rules on tenancy deposits for assured shorthold tenancies.

What this session covers

This elearning course includes:

• when and how a tenancy deposit should be protected

• what happens if a tenancy deposit is not protected

• how a tenant can challenge a landlord if their deposit is not protected

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic.

You might work in housing options for a local authority, or be a housing caseworker for a voluntary agency.

Length: 45 minutes

Level: Fundamental (Level 2)

Topic: Possession and eviction

CPD points: 0.5

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Tenant Fees Act

Get an overview of the Tenant Fees Act and which payments landlords and agents are permitted to charge.

What this session covers

This recorded session includes: 

• what is the Tenant Fees Act and who does it apply to

• which lettings are covered by the Tenant Fees Act

• key provisions of the Act, including permitted payments

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 30 minutes 

Level: Fundamental (Level 2)

Topic: Renting

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Security of tenure and eviction

Learn about the different tenancy types available in England and how the eviction process works.

What this session covers

This elearning course includes:

• security of tenure for common types of housing status 

• the possession process for evictions in England 

• common defences to possession proceedings 

• relevant case law and legislation 

At the end of this session, you'll be able to 

• understand the hierarchy of the court system 

• explain how tenancies can be ended 

• demonstrate defences available to tenants and how to prevent homelessness 

Who this session is for

You do not need any prior knowledge of the subject. Suitable for those new in their role. You might be a housing advice worker, support worker or work for a local authority. 

Rate: £30+VAT per learner 

Length: 60 minutes (3 x 20 minute modules) 

Level: Introductory (Level 3) 

Topic: Renting (& possession and eviction)

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