Webinars for groups

This webinar explores the causes of homelessness, the housing options available and is ideal as part of an induction process.

The training provides an overview of the housing system and explores the main duties owed to homeless people by local authorities including assessment, prevention, and relief, and how those duties can end.

This very introductory level webinar is suitable for those who work for a housing organisation but have limited contact with housing work e.g. receptionists, administrators, or fundraisers. Not suitable for those required to give housing advice as part of their role.

Delivery to a group of 5-20 staff: £505+VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar provides a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation.

Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, including assessment, prevention, and relief, and how those duties can end.

This is an introductory level webinar series suitable for people with little or no existing knowledge.

Delivery to a group of 5-20 staff: £950+VAT

2 x 3 hour webinars

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar explores the assessment of the prevention and relief duties including a detailed examination of eligibility, homelessness, priority need, intentionality and local connection.

Participants will also examine the duties, provision, and suitability of accommodation under Part 7 Housing Act 1996 (as amended).

It also covers case law on allocations, the current statutory framework and focus on the process of homelessness decision-making and challenging decisions.

Delivery to a group of 5-20 staff: £950+VAT

2 x 3 hour webinars

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar explores important recent cases on suitability, affordability, intentional homelessness, discharge of duties, priority need, eligibility, repeat applications or homelessness prevention.

Priority will be given to homelessness cases from the past two years involving significant or novel issues which impact on the substance of decisions or the way they need to be made.

This advanced level webinar is only suitable for staff with significant existing knowledge and experience.

Delivery to a group of 5-20 staff: £505+VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This course specifically focusses on providing delegates the opportunity to explore the legal principles against which homeless decisions are judged by the court. It looks in detail at which decisions can be reviewed under Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act). Appeals on a point of law under s204 1996 Housing Act and the role of Judicial Review in the High Court will also be covered.

Attending this course helps decision makers fulfil their legal obligations to homeless applicants and helps other staff consider how to challenge homelessness decisions.

This intermediate level course is suitable for homelessness officers, housing options officers, housing advisers and housing support workers. Good working knowledge of the basic definition of the sections and duties contained in Part VII of the Housing Act 1996 would be beneficial.

Delivery to a group of 5-20 staff: £950+VAT

2 x 3 hour webinars

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This seminar examines the statute and caselaw governing affordability decisions in homelessness law. It considers how to make and challenge these decisions lawfully and effectively.

This seminar, delivered online, is suitable for local authority decision makers, advisers and legal practitioners making and challenging homelessness decisions.

Delivery to a group of 5-30 staff: £465+VAT

2 hour seminar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

There is increasing concern about the likelihood of homelessness for Afghan nationals, especially those placed in ‘bridging’ accommodation provided by the Home Office.

This seminar provides an overview of the special Afghan visa schemes and asylum applications; discussion on causes of homelessness for Afghan nationals and how the current housing crisis affects their options; discussion on eligibility for benefits and housing assistance and housing options; and an overview of options available to future Afghan refugees.

This online seminar, for anyone providing advice or support to Afghan nationals in England, looks at the advice they may require and the support that may be available to help prevent or relieve homelessness.

Delivery to a group of 5-30 staff: £465+VAT

2 hour seminar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

This training examines the links between the UK immigration system and housing rights. It covers how a person’s eligibility for housing assistance under the Housing Act 1996 (in terms of duties owed to people who are homeless and access to social housing) is determined by their immigration status.

This is an advanced level webinar for people with a good working knowledge of homelessness and/or allocations law. It is strongly advised that delegates have completed Shelter's homelessness law introductory training prior to attending.

Delivery to a group of 5-20 staff: £505+VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This training will provide an understanding of how to access services under the Care Act 2014 (community care services) and the Mental Health Act 1983.

It will consider how best to assist people in the context of (threatened) homelessness and how to challenge adverse decisions in order to deal with homelessness more effectively and access related services.

This introductory level webinar series is suitable for advisers, support workers and social workers who work with people experiencing mental health difficulties.

Please note: this training is very much focused on the housing law aspects related to mental health. We also offer a ‘Mental Health Awareness’ course which looks at mental health issues and conditions. In addition, the awareness course works on developing delegates’ confidence, skills and sensitivity when working with people with mental health issues. Please enquire for a full course outline.

Delivery to a group of 5-20 staff: £915+VAT

2 x 2.5 hour webinars

CPD points: 5

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

Sleeping rough is risky for anyone but for women, the risks increase due to several factors such as their age, mental health, and experiences with abuse.

This webinar explores the causes of homelessness for women; the risks for women sleeping rough; the impact of homelessness on their mental health; how they can be supported in accessing homelessness services and finding suitable accommodation.

Delivery to a group of 5-20 staff: £465+VAT

2 hour webinar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar explores the basics of social housing allocations: how it works, what a local authority’s duties are, and what powers they have in order to decide who gets housing.

This introductory level webinar is suitable for local authority housing managers and allocations officers; generalist and housing specific advisers; housing lawyers. Suitable for those with little or no existing knowledge, as well as more experienced staff who want to refresh their understanding.

Delivery to a group of 5-20 staff: £505+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar series provides an understanding of the occupation rights, legal and housing options available to clients experiencing domestic abuse. Delegates will improve their understanding of domestic abuse, homelessness legislation and practice. The training covers the relevant legislation and regulations including family law, criminal law, homelessness legislation, and the Domestic Abuse Act 2021.

This intermediate level webinar series is suitable for people who give advice and support to those who have (or who are) experiencing domestic abuse. Previous training in domestic abuse awareness would be an advantage.

Delivery to a group of 5-20 staff: £915+VAT

2 x 2.5 hour webinars

CPD points: 5

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This training provides delegates with an understanding of what economic abuse is and how it can impact sufferers within a domestic abuse context. It will improve participants’ ability to identify and respond to clients suffering from economic abuse.

The webinar covers the definitions of economic abuse, different forms of financial and economic abuse, potential impacts of economic abuse, and practical ways to safely support clients experiencing economic abuse.

This intermediate level webinar is suitable for voluntary and statutory sector staff.

Delivery to a group of 5-20 staff: £465+VAT

2 hour webinar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

Our popular foundation series uses material from our Homelessness Law Introductory and Tenancy Status and Rights programmes.

The first two sessions provide a comprehensive introduction to the law as it relates to security of tenure in the public and private sectors, outlining the legal knowledge and practical skills required to determine housing status.

The second two sessions provide a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation.

Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, including assessment, prevention, and relief, and how those duties can end.

Ideal training for new advisers and anyone who wants to broaden or refresh their housing knowledge.

Delivery to a group of 5-20 staff: £1,895 +VAT

4 x 3 hour webinars

CPD points: 12

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar series equips delegates with advanced skills to deal with a range of housing problems, applying a practical approach to more complex issues.

Delegates attend four webinars, supplemented by an hour of self-guided learning each day. The first day explores landlord and tenant law. The second day covers challenging homelessness decisions. The third day looks at disrepair as well as harassment and illegal eviction. The final day covers domestic abuse and housing.

This intermediate level webinar series is suitable for advisers who have completed Shelter's 'foundation in housing law and advice - part A' training or have experience in the areas covered (homelessness, tenancy status and rights).

Delivery to a group of 5-20 staff: £1,790 +VAT

4 x 2.5 hour webinars (plus 4 x 1 hour self-guided learning sessions)

CPD points: 10

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

Provides experienced staff with an update regarding key developments in housing law, with an emphasis on recent case law decisions and their implications for housing advice and casework.

Housing law is vast and multifaceted. While we have distilled the most critical information, not every possible case can be covered. Instead, we have focussed on key case law, legislative and policy updates that will provide the knowledge and insights advanced practitioners require.

Due to time constraints, particularly on the webinar version, some prioritisation of content may be required. However, all delegates are provided with our roundup booklet which contains helpful summaries of recent cases and other content for review after the training.

This advanced level training is suitable for housing advisers, lawyers, and local authority staff with a good working knowledge of housing law.

Delivery to a group of 5-20 staff: £505+VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar is a general introduction to landlord and tenant law covering common tenancy types and tenant rights in both the private and social housing sectors.

This includes notice requirements and how the courts decide whether to make an order for possession. Delegates will also learn how to establish whether a sole or joint tenancy has come to an end following a surrender or valid notice and whether a tenancy has been transferred via an assignment or succession.

This introductory level webinar is suitable for housing advisers and housing workers.

Delivery to a group of 5-20 staff: £950+VAT

2 x 3 hour webinars

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This seminar, delivered online, has been designed for anyone providing advice or support to Ukrainian nationals in England and their hosts.

It provides an overview of the Ukrainian visa schemes, and provision under ‘Homes for Ukraine’; explores potential causes of homelessness for Ukrainian nationals and how the current housing crisis may limit options; looks at eligibility for benefits and housing assistance; provides an overview of rights and essential information regarding housing options; and provides information resources for individuals, hosts and advisors.

Delivery to a group of 5-30 staff: £465+VAT

2 hour seminar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

On 17 May 2023, the government finally published its long-awaited Renters Reform Bill. Over four years in the making this Bill will be a game-changer for private renters.

The bill has been introduced to the House of Commons and we await its second reading. You can follow developments on Shelter’s live blog, which will be kept updated with crucial information and explainers throughout the bill’s passage through Parliament.

This seminar will explain what we understand about the legislation so far and the key changes to look out for.

This introductory level seminar, delivered online, is suitable for anyone providing advice on housing and related topics in England. Delegates will require a basic understanding of the foundations of housing law.

Delivery to a group of 5-30 staff: £465+VAT

2 hour seminar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

This seminar covers an occupier’s housing rights where accommodation is provided by their employer.

This seminar, delivered online, is suitable for local authority staff and housing advisors who have some knowledge and experience of advising more generally in the rented sector and who wish to develop their understanding in this area.

Delivery to a group of 5-30 staff: £465+VAT

2 hour seminar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

This seminar covers the housing rights of people working in agriculture where accommodation is provided by their employer.

This seminar, delivered online, is suitable for local authority staff and housing advisors who have some knowledge and experience of advising more generally in the rented sector and who wish to develop their understanding in this area.

Delivery to a group of 5-30 staff: £465+VAT

2 hour seminar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

This course will provide an understanding of how various aspects of housing law apply to students, in particular their rights as tenants and how they can gain access homeless service assistance.

It will explore how best to assist people in the context of (threatened) homelessness and how to defend people’s homes and challenge adverse homeless decisions.

This introductory level training is suitable for advisers, support workers and student union officers who want to know more about dealing effectively with threatened homelessness and accessing related services.

Delivery to a group of 5-20 staff: £915 +VAT

2 x 2.5 hour webinars

CPD points: 4

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar provides a comprehensive introduction to security of tenure in the public and private sectors, including security of tenure across sole and joint tenancies regulated by the Rent Act 1977, Housing Act 1985, Housing Act 1988, Housing Act 1996; as well as tied accommodation, licences and occupiers who fall outside of mainstream protection.

We also discuss which notices are used in possession proceedings and the impact that an order for possession has on an occupier’s security of tenure, including the basic defences and counterclaims available.

Delivery to a group of 5-20 staff: £950+VAT

2 x 3 hour webinars

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar explores when a social services duty to house a young person arises, housing authority duties to house a young person, the relationship between child poverty and intentional homelessness, and how to challenge a decision to not house or assist a young person.

This introductory level training is suitable for anyone advising young people, care leavers or former looked after young adults about their housing rights and options.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

Following the tragic death of Awaab Ishak in 2022, the government announced plans to make major changes to the law on damp and mould for both the private and social sector.

This webinar series covers current housing law provisions in relation to disrepair and housing conditions. It focuses on landlord’s legal obligations, tenants’ rights and the different methods of enforcement. Future reform, and what the sector can expect when it comes to tackling disrepair and poor housing conditions, are also covered.

This is an intermediate level webinar series suitable for housing and homelessness officers, advisers, lawyers, and others working with private and social sector tenants.

**For delivery after 5 January 2024**

Delivery to a group of 5-20 staff: £950+VAT

2 x 3 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar supports delegates in understanding the issues surrounding hoarding behaviours, and the skills to refer concerns appropriately in order to get support.

The training covers: an insight into hoarding behaviour and the reasons behind it; identifying the signs and symptoms of hoarding behaviours; risks associated with hoarding; how legislation including Safeguarding and the Care Act 2014 are relevant to hoarding behaviours.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar provides basic information about the Care Act 2014.

The training covers the interface between homelessness, housing, and community care provision under the Care Act 2014; when and if housing can or should be provided under the Care Act; why a failure to advise on Care Act provision could impact adversely on assessment; what is a need for care and support; ordinary residence; well-being principle; lack of capacity; no recourse to public funds and more.

This intermediate level webinar is aimed primarily, but not exclusively, at local authority staff working in housing services. Also relevant to anyone giving advice to those with physical or mental health problems.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

Interactive training in workshop format, covering all of the essentials contained in
the Mental Capacity Act (MCA). Delegates will leave knowing more about the MCA, feeling confident about working within this legal framework

Suitable for staff at all levels who need to know more about the Mental Capacity Act and its
implementation.

Delivery to a group of 5-20 staff: £950+VAT

2 x 3 hour webinars

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Learn about the rules and processes for mortgage possession claims by lenders.

This course will cover how to negotiate with mortgage lenders and support clients during court proceedings for mortgage possession.

This advanced level webinar is suitable for housing advisers, paralegals, and lawyers with a good understanding of the court possession process.

Delivery to a group of 5-20 staff: £860 +VAT

2 x 2 hour webinars

CPD points: 4

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This seminar examines the law and tactics that can be employed to defend Ground 8 Housing Act 1988 Possession Proceedings – commonly brought against housing association tenants. This is a difficult, but important part of homelessness prevention.

This seminar, delivered online, is suitable for advisers and lawyers who advise on, and prepare, defences to possession proceedings.

Delivery to a group of 5-30 staff: £465+VAT

2 hour seminar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

This training covers how the breathing space scheme works, eligibility criteria for standard and mental health crisis moratoriums, which debts are included, and how it affects debts. It also explores the effect of breathing space on creditor action and looks at the rules for benefit and government debts.

This is an introductory level webinar aimed at people who are not debt specialists.

Delivery to a group of 5-20 staff: £420 +VAT

90 minute webinar

CPD points: 1.5

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar covers how the breathing space scheme works; eligibility criteria for the standard and mental scheme; which debts are covered, and how this affects the enforcement of those debts; how creditors have to behave in relation to those debts; and the effect of breathing space on benefit and government debts.

This training will finish with a session on various housing scenarios where Breathing Space could be helpful.

This intermediate level webinar is suitable for housing specialists.

Delivery to a group of 5-20 staff: £465 +VAT

2 hour webinar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar explains the basics of money management and personal budgeting to non-specialist advisors. It covers the pros and cons of all the options for debt relief, and government assistance in response to the cost of living crisis

This is an introductory level webinar for people with no existing knowledge of debt advice.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar trains advisers/staff to understand the complex regulations which apply to the housing benefit awarded for supported housing. It is designed for advisers/staff that work in the supported sector, those who set rents for the schemes, and decision makers at Local Authority housing benefit sections.

This introductory level webinar is suitable for housing officers, income officers, care and support workers or anyone advising or supporting people with debt, welfare benefit or related problems.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

One of the most complex aspects of Universal Credit (UC) is the assessment and calculation of the housing costs element.

This webinar looks at qualifying criteria; payments of rent; service charges; liability conditions; occupancy conditions; additional bedroom allocations; non-dependents; people under 35; local housing allowances; under-occupancy; rent arrears; overpayments and more.

This introductory level webinar is suitable for advice workers and housing officers that assist and advise tenants with the housing cost element.

Delivery to a group of 5-20 staff: £485+VAT

2.5 hour webinar

CPD points: 2.5

Enquire for a full course outline or to discuss dates and any tailoring required.

A comprehensive introduction to the principles, processes, and tactics to be employed to secure the best chance of a favourable outcome when making an appeal in resect of PIP.

Key aspects of PIP regulations and caselaw will be considered in detail. Much of the learning will be practical – in the form of several case studies. Delegates will leave with confidence in their ability to assist claimants to achieve the best available outcomes.

This intermediate-level webinar is suitable for anyone who is likely to give welfare benefit advice and assistance helping people with their appeals. Have no prior knowledge of PIP? You may want to consider going on Shelter Training's PIP: claims and mandatory reconsideration course – which provides an understanding of PIP legislation and case law.

Delivery to a group of 5-20 staff: £950+VAT

2 x 3 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

A comprehensive introduction to the principles, processes, and tactics to be employed to secure the best chance of a favourable outcome when applying for PIP and when requesting a mandatory reconsideration.

Key aspects of PIP regulations and caselaw will be considered in detail. Much of the learning will be practical – in the form of several case studies. Delegates will leave with confidence in their ability to assist claimants to achieve the best available outcomes.

This introductory-level webinar is suitable for anyone who is likely to give welfare benefit advice and assistance. No prior knowledge of the legislation is needed.

Delivery to a group of 5-20 staff: £950+VAT

2 x 3 hour webinars

Enquire for a full course outline or to discuss dates and any tailoring required.

Delegates with little/no knowledge of Universal Credit will learn how Universal Credit is calculated and the basis of entitlement and payment.

This webinar includes the basic principles of Universal Credit and its role in the welfare state; the migration process and the end of legacy benefits; primary qualifying conditions; the application process; an explanation and calculation of the allowances and elements; the benefit cap; vulnerability factors; and sanctions.

Delivery to a group of 5-20 staff: £485+VAT

2.5 hour webinar

CPD points: 2.5

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

With gas and electric costs reaching unprecedented levels, and inflation compounding the problem, it has never been more important to understand the cost-effective usage of energy. This online seminar will explain the essentials of economical energy use, budgeting and the assistance available from government and suppliers.

This intermediate level seminar, delivered online, has been developed to give advisors and officers a holistic understanding of the energy issues so they can assist residents with navigating the crisis, securing assistance where available and protecting their tenancies.

Delivery to a group of 5-30 staff: £465+VAT

2 hour seminar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

The Department for Work and Pensions (DWP) migration programme for Universal Credit (UC) will transfer all legacy benefit claimants to UC by 2025. This webinar explores the migration process, deadline dates, and the transitional protections of the programme.

This intermediate level webinar is suitable for people with a basic knowledge of the benefits system, who need to understand the programme to guide residents and clients through it.

Delivery to a group of 5-20 staff: £485+VAT

2.5 hour webinar

CPD points: 2.5

Enquire for a full course outline or to discuss dates and any tailoring required.

Assessing vulnerability has become a key issue in debt recovery and has been a statutory duty for enforcement agents since 2014. Legislation gives no precise definition of the term, which often leads to uncertainty about its scope. Whilst a list of categories permits quick decision making, vulnerability should be understood as a process, not as a label, and that creditors and agents can create it just as much as recognise it.

This online seminar provides an overview of the statutory significance of vulnerability; the many definitions of a vulnerable debtor; the responsibilities that both creditors and enforcement agents have in responding to vulnerable clients; and the practical elements in advocating for vulnerable individuals.

This intermediate-level seminar is suitable for delegates familiar with the debt recovery and enforcement process, including debt advisers, money advisers and support workers providing debt support to clients.

Delivery to a group of 5-30 staff: £485+VAT

2.5 hour seminar

CPD points: 2.5

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar covers the main welfare benefits including the distinction between contributory, means-tested and health-tested benefits - exploring how various benefits fit together to provide financial support.

Content includes an overview of the main benefits and their qualifying criteria; the distinction between the working-age and pension-age systems; the relationship between Universal Credit and other benefits.

This introductory level webinar is suitable for people with little or no existing knowledge of the benefits system.

Delivery to a group of 5-20 staff: £485+VAT

2.5 hour webinar

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This introductory level webinar explains the principal benefits and qualifying criteria for people of pension age.

It contains the definition of pension-age, and mixed-age couples; state retirement pension; state pension credit; attendance allowance; housing benefit and council tax support; service charges in sheltered housing.

Suitable for advice workers and housing officers working in the sector, either as an introduction or as a refresher to existing knowledge.

Delivery to a group of 5-20 staff: £485+VAT

2.5 hour webinar

CPD points: 2.5

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar is a chance for advisors to consolidate their existing knowledge of welfare benefits and keep abreast of the latest developments in the sector over the last 12 months.

After attending delegates will have a full understanding of the current rules affecting claimants, knowledge of welfare benefit developments and an insight into the welfare state's trajectory.

This is an advanced level course suitable for people with significant existing knowledge of welfare benefits.

Delivery to a group of 5-20 staff: £485+VAT

2.5 hour webinar

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This practical webinar helps delegates to develop their confidence and gain the skills to ask for what they want, disagree with others, and stay assertive when faced with challenges in order to have more impact in the workplace.

Participants will be equipped with practical, implementable strategies to move away from non-assertive behaviours and toward more consistent assertiveness.

Suitable for those seeking to behave more assertively in the workplace and increase the effectiveness of working relationships.

Delivery to a group of 5-20 staff: £505+VAT

3 hour webinar

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar equips staff whose work involves managing and progressing prevention and advice casework with key skills to manage their caseload effectively. Participants will learn how to identify deadlines and set realistic targets, as well as exploring issues around shared work on case files, the importance of note-taking, and the effective closure of cases.

The training covers understanding prevention and advice; skills of an effective caseworker; identifying and agreeing on priority tasks with clients; identifying key stages in the case management process; identifying and managing barriers to casework progression; developing good practice in recording case notes and information; working towards outcomes and case closure.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar identifies good working practices when working with people who have experienced domestic abuse and complex needs.

The training covers complex needs in the context of domestic abuse, good working practices, and appropriate responses including joint working.

This introductory level webinar is aimed at local authority housing options staff including housing officers, homelessness officers, and prevention staff who are required to give advice on housing options inquiries. It is also suitable for voluntary agency advisers engaged in delivering housing/homelessness advice and public authorities who have a duty to refer under homelessness legislation.

This webinar is not intended for specialists in the field of domestic abuse and/or complex needs.

Delivery to a group of 5-20 staff: £420+VAT

90 minute webinar

CPD points: 1.5

Enquire for a full course outline or to discuss dates and any tailoring required.

Explains the different definitions, myths, stereotypes and forms of domestic abuse. Delegates learn how to spot the signs and indicators of domestic abuse and the reasons behind why clients may remain in, or return to, abusive relationships. 

It covers the Care Act 2015 guidance; how to identify domestic abuse over the phone; supporting customers to identify an abusive relationship; responding to disclosures and requests for help; signposting to specialist services.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar series supports participants to handle challenging situations using a range of strategies developed through psychological theories.

This course is suitable for housing officers; housing support workers; new or experienced advisers; and those who need effective strategies to manage difficult conversations and be able to diffuse situations before they escalate.

Delivery to a group of 5-20 staff: £915 +VAT

2 x 2.5 hour webinars

CPD points: 5

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

An introduction to the mediation skills used to support individuals to address personal difficulties and gain more harmonious relationships.

Explore the term mediation and how to apply techniques and strategies to gain better outcomes through verbal and non-verbal communication skills. Strategies will be shared from counselling approaches to enable participants to reduce further conflict between parties and create more harmonious interactions in future.

This webinar has been designed for delegates working with customers, or colleagues, where communication has broken down and will support them to rebuild relationships where conflict has occurred.

Delivery to a group of 5-20 staff: £505+VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Building and maintaining strong partnerships with clients is an essential element of providing services. It is particularly important in this time of uncertainty and fear.

Many staff and tenants will feel isolated and anxious about the impact on their wellbeing whilst they are staying at home more than usual. This workshop style webinar provides a range of strategies to support staff and customers to remain positive and hopeful.

Topics covered include suitable channels of communication; supporting the most vulnerable tenants; maintaining a professional approach to telephone calls; professional and personal responses in a home environment; how to respond to, and manage personal responses to a distressed caller.

Delivery to a group of 5-20 staff: £505+VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Addressing employee wellbeing is good for both staff and the organisation. Promoting wellbeing to help prevent stress and create positive working environments where individuals and the organisation can prosper.

Attention to health and wellbeing can be a fundamental enabler of employee engagement, retention, and organisational performance. Managers can develop high-functioning teams by taking a holistic and equitable view of staff wellbeing by ensuring that the support available addresses individual needs.

This training is aimed at managers and supervisors wishing to develop an understanding of wellbeing and its importance to both staff and their organisation.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

This workshop will provide guidance and support about how to use negotiation skills to positively influence outcomes for service users. Covers research on the psychology of negotiation and provides delegates with strategies to get the most positive outcomes in different situations.

Delivery to a group of 5-20 staff: £465 +VAT

2 hour webinar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

Aimed at workers who offer interview or coaching services to clients. Also relevant to those wishing to develop and enhance their client working skills.

This webinar series enables delegates to learn and implement the four elements of motivational interviewing so they can empower others to facilitate change and take future action.

The course covers the definition of motivational interviewing and its four elements: engaging with clients by avoiding traps and roadblocks to communication; focusing on issues that clients want/need to change; evoking change talk; planning, and implementing change with the client. Understanding the five stages of the changes process, knowing what to do with clients in each stage, and assisting the person if they fail to take action will also be covered.

Delivery to a group of 5-20 staff: £950 +VAT

2 x 3 hour webinars

CPD points: 6

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This training enables participants to effectively manage boundaries between themselves and their clients.

It covers what boundaries are, the risks of strong and weak boundaries, reasons and strategies for working in the middle ground, warning signs of someone attempting to cross boundaries, recognising situations that increase the risk of compromised boundaries, ways to begin and end working relationships, and implementing methods of good practice managing boundaries.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar will help participants appraise and improve their professional writing style to communicate effectively with customers and colleagues.

The training covers the five Cs of effective business writing: setting a clear purpose; structuring letters, emails, and reports to ensure clarity and coherence; writing in a consistent professional voice; avoiding common mistakes in grammar, punctuation, and language; proofreading to ensure consistency and consideration.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

This webinar provides an introduction to coercive control in the context of domestic abuse.

The training covers the legal definition of coercive control; how to identify it; how to implement effective questioning and case recording; determining what to do next.

This introductory level webinar is aimed at local authority housing options staff including housing officers, homelessness officers, and prevention staff who are required to give advice on housing options inquiries. It is also suitable for voluntary agency advisers engaged in delivering housing/homelessness advice and public authorities who have a duty to refer under homelessness legislation.

This webinar is not intended for experienced staff who provide specialist services for those experiencing domestic abuse.

Delivery to a group of 5-20 staff: £420 +VAT

90 minute webinar

CPD points: 1.5

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.

Explains the importance of remaining vigilant to safeguarding concerns and how to respond appropriately to disclosures and suspicions of abuse when working with customers or clients on the telephone.

This training covers legislation regarding safeguarding, including key responsibilities for organisations working with children or vulnerable adults; categories, signs and symptoms of abuse; how to identify possible abuse over the phone; approaches to handling a call of distress; responding to disclosures; what to do if you are worried about a customer, including guidance for responding to immediate danger; sharing information in line with GDPR, confidentiality and consent; supporting customers to keep themselves safe.

Delivery to a group of 5-20 staff: £505 +VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar looks at the most common things that annoy people when they are experiencing poor customer service. Delegates will examine the seven basic needs of clients so they can implement strategies in order to meet those needs.

From building rapport to structuring a conversation in order to reach a satisfactory outcome for the customer, this webinar explores common ways that staff working in customer care can get ‘hooked’ by a challenging customer. Methods of avoiding those hooks will be examined as well as strategies for telling customers what they don’t want to hear.

Delivery to a group of 5-20 staff: £505+VAT

3 hour webinar

CPD points: 3

Enquire for a full course outline or to discuss dates and any tailoring required.

This webinar focuses on managing and using available time effectively for maximum productivity and efficiency (both remotely and in the office).

The training covers identifying personal barriers to effective time management; how to plan work tasks and prioritise them efficiently; manage workloads and deadlines for minimal stress.

Delivery to a group of 5-20 staff: £465 +VAT

2 hour webinar

CPD points: 2

Enquire for a full course outline or to discuss dates and any tailoring required.

Also available as face-to-face training.