Shelter exists to fight for all those whose lives are blighted by the loss of their home – and all whose lives will be affected if things don’t change. Last year, we gave information, support, and advice to millions of people facing homelessness or experiencing bad housing.
In 2018/19, people came to Shelter for the following reasons:
39% were facing eviction or repossession
41% were looking for somewhere new to live
17% needed help dealing with poor conditions
18% lived in an unsafe house or area
39% were having trouble with their landlord, letting agency or tenancy
44% were struggling to cope or manage on a day-to-day basis
30% needed help with their finances
Our hubs gave advice and support to
38,098 households last year
Our prison services also worked with 14,841 people
In 2018/19, our Helpline team gave advice to
We spent an average of 26 minutes talking to each caller in England and 12 minutes in Scotland.
Our online advice pages received
4.3 million visits last year
We had 41,508 conversations with people through our webchat service.
In 2018/19, thanks to our help: 33,000 households saw a positive change in their housing situation
halted their eviction or repossession proceeding and kept their homes
who needed to move home found somewhere to live
who were having an issue with their landlord or tenancy saw an improvement
households found somewhere to live
saw their poor conditions improve
are now coping or managing better on a day-to-day basis
improved their financial situation
This year, we continued to achieve important policy changes that improved the lives of thousands of people. Together with our supporters, we’re building a movement for change to fight social injustice and defend the right to a safe home.
Scrapping section 21
After pressure from Shelter and our supporters, the government announced plans to end no-fault evictions in April 2018. But our work doesn’t end here: we’re keeping the pressure on to make sure the new government doesn’t water down proposals.
A Big Conversation
Our independent commission published the findings of their investigation of the future of social housing. Their report highlights the vital need for a historic renewal of social housebuilding policy and calls for 3.1 million more social homes over the next 20 years.
No excuse for ‘No DSS’
It’s been a big year for our campaign to end discrimination towards tenants who rely on benefits. Thanks to pressure from us, major banks and property portals have changed their policies, the issue was raised in parliament and the government has since stated its intention to crack down on DSS discrimination.