Birmingham

Our Legal Aid service

Our legal team can help you if you are eligible for Legal Aid, for example, if you need to go to court about a housing problem or to challenge a council’s homelessness decision.

To speak to the legal team you need to make an appointment. Please call 0344 515 1875 between 9am and 5pm, Monday to Friday. This number is for new legal appointments only.

Our housing advice service

We give free, confidential advice to people who need help with their housing problems.

We may be able to advise you if:

• you are worried about losing your home

• you cannot afford your rent or your landlord wants to increase your rent

• your landlord is not doing repairs or dealing with problems in your home

• your home is not safe, is affecting your health, or putting you at risk

• your landlord is harassing you, entering your home without permission, or trying to force you to leave

• landlords or agents are discriminating against you because you get benefits, have children or because of your race, religion, disability, sexual orientation or another personal characteristic

• you are homeless or at risk of homelessness but the council will not help you

• temporary accommodation the council has given you is affecting your health

If you need homeless support, ask your council for help first.

We cannot usually help with problems with the council housing waiting list.

Our national services

Are you homeless, at risk of abuse or harm where you live, or worried about losing your home in the next 2 months?

You can:

• call our emergency helpline on 0808 800 4444

• use our webchat

Open: Mon to Fri, 8am to 5pm
Closed: weekends and bank holidays