Shelter Eastern Counties - Colchester

Blackburn House, 32A Crouch Street, Colchester, Essex, CO3 3HH

How we can help

We offer a wide range of help and advice on all housing and homelessness issues.  We have a team of advisers and solicitors who may be able to help you with your problem – and if we can’t help, we work with other agencies who can.

This service is only available to clients who are eligible for Legal Aid.

  • homelessness, or worried you’ll soon become homeless
  • looking for accommodation
  • having problems with your landlord
  • being evicted or repossessed
  • debt problems
  • benefits issues
  • problems with disrepair
  • need help going to court regarding your housing

Even if your problem isn't listed above we may still be able to help - just give us a call to discuss.

Specialist services

We also offer an advice service in Norwich and a debt advice service in Kings Lynn.

If you think that one of our specialist services may be able to help you, give us a call to discuss in more detail – or drop in and we can check if you are eligible.

Arrange a face to face session

You can call us to make an appointment to see someone, or pop in – where you will have an initial chat with one of our team to see how we can best help you.  

We are often very busy and so we may not be able to deal with your query straight away, but if we must ask you to come back for an appointment, we will do our best to make sure you get some initial information.

Sometimes we may need you to bring in specific documents but if you call ahead we can explain this before you drop in.

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Useful info

Getting here

We're a 15-minute walk from Colchester Town/North station, and 25 minutes from the main railway station. We are around a 10-minute walk from the bus station.

Nearest parking is at St. Mary's pay and display car park, or St John's car park. Our entrance and interview room are both on the ground floor.

Get directions

Areas that we cover

  • Colchester


  • wheelchair access
  • adapted toilets
  • access to interpreters via phone

Our entrance and interview room are both on the ground floor.

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organizations might be able to help.