Shelter Devon - Plymouth

Ernest English House, Buckwell Street, Plymouth, PL1 2DA

How we can help

We offer a wide range of help and advice on all housing and homelessness issues. We have a team of advisers and solicitors who may be able to help you with your problem – and if we can’t help, we work with other agencies who can.

We have computers and telephones you can use to access the internet for advice, claim benefits, or bid on properties.

  • homelessness, or worried you'll soon become homeless
  • looking for accommodation
  • having problems with your landlord
  • being evicted or repossessed
  • debt problems
  • benefits issues
  • problems with disrepair
  • need help going to court regarding your housing

Even if your problem isn't listed above we may still be able to help - just give us a call to discuss.

Arrange a face to face session

You can call us to make an appointment to see someone, or pop in, and you can have an initial chat with one of our team to see how we can best help you.

We are often very busy and so we may not be able to deal with your query straightaway, but if we need to ask you to come back for an appointment, we will do our best to make sure you get some initial information.

Sometimes we may need you to bring in specific documents but if you call ahead we can explain this before you drop in.

Contact

0344 515 2399

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Useful info

Getting here

We are in Ernest English House on the Barbican, between the two new Plymouth College of Art and Design Buildings. Our shared reception is at the main entrance at the front of the building.

We're a five-minute walk from Plymouth City Centre, 10-minute walk from the main bus station, and 15-minute from the train station. We're also five minutes' walk from any of the city centre bus stops.

Get directions

Areas that we cover

  • Devon,
  • Plymouth,
  • Torbay

Facilities

  • wheelchair access
  • adapted toilets
  • computers and phones
  • Access to interpreters and Language Line.

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.