Norfolk - Norwich

How we can help

Advice and guidance

Use our emergency helpline 0330 175 5121 during our opening hours if you are homeless, have nowhere to stay tonight, are worried about losing your home, or are at risk of harm or abuse in your home.

Use our online advice if you want a quick answer, want to know your housing rights, or want to find your next steps.

Use the webchat if you can’t find what you need on our online advice pages, need help to take the next step, or do not wish to call us.

Our Legal Aid legal service

Our legal team can help you if you are eligible for Legal Aid, for example, if you need to go to court about a housing problem or to challenge a council’s homelessness decision.

To speak to the legal team you will need to make an appointment. If you would like to make an appointment with the legal team in Norfolk, please call 0344 515 1564 between the hours of 9:00am-5:00pm, Monday to Friday. Please note that this number is for new legal appointments only.

Emergency Helpline

Legal phone line

Opening hours

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Not found a solution?

If you’re struggling with any other problem, these other services and organisations might be able to help.