Shelter Eastern Counties - Norwich

Whitefriars House, 50 Fishergate, Norwich, NR3 1SE

How we can help

We offer a wide range of help and advice on all housing and homelessness issues. We have a team of advisers and solicitors who may be able to help you with your problem – and if we can’t help, we work with other agencies who can.

We have computers and telephones you can use to access the internet for advice, claim benefits, or bid on properties.

  • homelessness, or worried you'll soon become homeless
  • looking for accommodation
  • having problems with your landlord
  • being evicted or repossessed
  • debt problems
  • benefits issues
  • problems with disrepair
  • need help going to court regarding your housing

Even if your problem isn't listed above we may still be able to help - just give us a call to discuss.

Specialist projects

We also offer some specialist projects:

  • debt advice for complex issues such as County Court Judgements, bankruptcy, and dealing with creditors

If you think that one of our specialist services may be able to help you, give us a call to discuss in more detail – or drop in and we can check if you are eligible.

Arrange a face to face session

You can call us to make an appointment to see someone, or pop in, and you can have an initial chat with one of our team to see how we can best help you.

We are often very busy and so we may not be able to deal with your query straightaway, but if we need to ask you to come back for an appointment, we will do our best to make sure you get some initial information.

Sometimes we may need you to bring in specific documents but if you call ahead we can explain this before you drop in.

Contact

0344 515 1860

Opening times

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:

Useful info

Getting here

We are just five-minute walk from Anglia Square or Tombland bus stops. and fifteen-minute walk from Castle Meadow, and Norwich train/bus stations. The closest carpark is the Magdalen Street pay and display on St Saviours Lane.

We are located on the corner of Fishergate and Whitefriars, next to the bridge. Please buzz the bell and we will let you in.

Get directions

Areas that we cover

  • Norwich,
  • Kings Lynn,
  • Norfolk,
  • North and West Suffolk

Facilities

  • wheelchair access
  • adapted toilets
  • computers and phones
  • Access to interpreters and Language Line.

If you’re in urgent need

We can give emergency advice during opening hours.

If you need immediate advice and this hub is currently closed, you can get help or read our housing advice pages.

If you’re struggling with any other problem, other services and organisations might be able to help.