Housing benefit: Dealing with changes
When your housing benefit can be stopped
What happens when you report a change
The council decides if you’re still entitled to housing benefit and how much you’ll get.
They might suspend your payments while they consider the change especially if they need further information.
Why payments can be suspended
Payments can be suspended if the council think:
- an overpayment has been made
- a change in circumstances affects your claim
The council must write to you and explain their reasons if they suspend your claim. They may ask for additional information or evidence.
If you provide the information requested within 1 month
Your payments should:
- restart within 14 days
- be backdated to the date they were suspended
The council should write to you again explaining your new entitlement. The letter must include information on challenging the decision if you think it’s wrong.
When the council can end your claim
The council can stop your housing benefit payments if you do not provide the evidence or information required to support your claim within 1 month.
Tell the council if you’re unable to get the evidence they require. You may be able to provide other acceptable evidence.
The council must write to you if they decide to end your claim. You can appeal to a housing benefit tribunal if you want to challenge the decision.
Complain about suspended or stopped payments
Use the council’s formal complaints process if you are not happy with how they have managed your housing benefit claim.
If you’re not satisfied with the response from the council, you can complain to the Local Government and Social Care Ombudsman.
If you've already made a complaint to the ombudsman, it will be put on hold.
Check their website for the latest information.
Still need advice?
Last updated 08 April 2020 | © Shelter
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